BMC Helix Client Management vs Microsoft 365 Business comparison

BMC Helix and Microsoft are both solutions in the Mobile Device Management (MDM) category. BMC Helix is ranked #7 with an average rating of 9.0, while Microsoft is ranked #2 with an average rating of 8.3. BMC Helix holds a 6.0% mindshare in MDM, compared to Microsoft’s 6.3% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 97% of Microsoft users who would recommend it.

BMC Helix Client Management

Read 7 BMC Helix Client Management reviews

971 Views
272 Comparison Views

100% willing to recommend

Microsoft 365 Business

Read 248 Microsoft 365 Business reviews

2,539 Views
812 Comparison Views

97% willing to recommend

BMC Helix Client Management

Microsoft 365 Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC Helix Client Management and Microsoft 365 Business serve distinct purposes within the IT and business solutions domain. BMC Helix excels in asset management while Microsoft 365 Business offers broader functionalities, making it more advantageous for collaborative environments.

Features: BMC Helix Client Management provides effective patch management, software license management, and remote control capabilities, ensuring comprehensive endpoint management. Microsoft 365 Business offers Microsoft Teams for collaboration, cloud-based file storage with OneDrive, and a suite of applications like Word and Excel that enhance business productivity.

Room for Improvement: BMC Helix could improve by enhancing user interface elements for easier navigation and developing more intuitive reporting tools. Its integration with non-BMC systems can also be optimized. Microsoft 365 Business could enhance its video conferencing features further, improve its licensing flexibility, and offer better offline support for its applications.

Ease of Deployment and Customer Service: BMC Helix Client Management offers a comprehensive and customizable deployment process, with strong technical support for integrations. However, Microsoft 365 Business's cloud-based deployment promotes seamless updates and integration with existing Microsoft services, making it simpler for businesses that are accustomed to Microsoft ecosystems.

Pricing and ROI: BMC Helix requires an upfront investment for setup and maintenance but offers value through improved asset utilization. Microsoft 365 Business utilizes a subscription model, providing ongoing value with regular updates and enhancements. Its extensive suite of tools generally results in a better ROI for companies leveraging its full range of functionalities.

To learn more, read our detailed BMC Helix Client Management vs. Microsoft 365 Business Report (Updated: December 2025).

Buyer's Guide

BMC Helix Client Management vs. Microsoft 365 Business

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Client Management

Ranking in Mobile Device Management (MDM)

7th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Endpoint Compliance (6th)

Microsoft 365 Business

Ranking in Mobile Device Management (MDM)

2nd

Average Rating

8.4

Reviews Sentiment

6.5

Number of Reviews

248

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of January 2026, in the Mobile Device Management (MDM) category, the mindshare of BMC Helix Client Management is 6.0%, up from 3.7% compared to the previous year. The mindshare of Microsoft 365 Business is 6.3%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Device Management (MDM) Market Share Distribution
Product	Market Share (%)
Microsoft 365 Business	6.3%
BMC Helix Client Management	6.0%
Other	87.7%

Mobile Device Management (MDM)

Featured Reviews

Cristian Testa

Presales Manager Product Manager - Latin America Region at tdi

A stable solution that allows you to manage IT clients from receipt to retirement

The initial setup is straightforward and easy to use, but you need to understand the different functionalities and modules. The console version and the Hub application are different, and you need some knowledge to make the process easier. Deployment typically takes about two months. You start with the initial setup and then continue with operations. The deployment process is straightforward. The master installation takes about thirty minutes. After that, you deploy different relays to discover the endpoints and create the credentials and sources to install the agents. Once the agent is installed on an endpoint, you can manage it as needed. The first step is always the installation. BMC Client Management can be deployed both on cloud and on-premises. After the COVID-19 pandemic, there was an increased need for remote solutions, so we have customers using both models. In BMC Client Management, I'd rate the initial setup as an eight out of ten.

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AdamMiller

Owner at Nexus Auto system

Digital documentation has boosted team efficiency and provides secure remote manual access

The best feature is the mobile access to SharePoint. It is incredibly valuable for our technicians to view wiring diagrams and manuals directly on their tablets while working under a vehicle. It removes the need to walk back to the office, saving about 20 minutes per job. Additionally, the data security features give me peace of mind; even if a tablet is broken in the shop, our business data remains safe in the cloud.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."

"The most valuable features of the solution are patch management and software license management."

"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."

"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."

"The inventory and patch management tools are very valuable."

"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."

"The support from BMC Client Management is very good."

"Microsoft Business 365 is quite stable."

"The user interface is good and it is very easy to use."

"It is a complete tool."

"We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."

"Microsoft 365 Business applications are very used to use and have a good interface."

"The good feature with the cloud is that you can access Microsoft Office from anywhere. It's integrated with Outlook, so you can edit a file in Excel, Word, or any other application and just attach it in the mail. It makes the business easier."

"The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."

"We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."

More Microsoft 365 Business pros

Cons

"The solution does not offer the functionality of remote access to users."

"BMC Client Management could improve in the area of integration."

"The solution needs to add whitelisting because many customers request it."

"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."

"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."

"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."

"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."

"It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."

"Upgrading from the old version to the new version of Microsoft Teams created a lot of issues for small companies and larger enterprises."

"Microsoft 365 could be less expensive."

"Pricing is something they could improve in general."

"The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email."

"There are loads of holes in security and I'd like to see better integration with security products."

"Bandwidth usage is not always the same depending on the network connection."

"Microsoft 365 Business needs to improve its price."

More Microsoft 365 Business cons

Pricing and Cost Advice

"The solution is low cost."

"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."

"To use BMC Client Management they charge annually per node."

"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."

"Everything is offered as a bundle package."

"Its cost is fine because I have a lot of devices in my account."

"The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis."

"We pay a monthly subscription fee for the license."

"The cost of the subscription is fair."

"Pricing can vary a lot due to fluctuations in exchange rates and that is not favorable for planning."

"Depending on which plan you purchase, there are a plethora of applications available to you."

"The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization."

More Microsoft 365 Business pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Retailer

12%

Government

12%

Performing Arts

14%

Computer Software Company

10%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7

By reviewers
Company Size	Count
Small Business	113
Midsize Enterprise	44
Large Enterprise	100

Questions from the Community

What is your experience regarding pricing and costs for BMC Client Management?

BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...

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What needs improvement with BMC Client Management?

In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...

See all answers

What is your primary use case for BMC Client Management?

The most common use cases for BMC Client Management among my clients include managing inventory and deployment of a software package.

See all answers

What do you like most about Microsoft 365 Business?

The product's initial setup phase was straightforward.

See all answers

What is your experience regarding pricing and costs for Microsoft 365 Business?

I have no idea about the pricing of Microsoft 365 Business, since I'm not the party concerned.

See all answers

What needs improvement with Microsoft 365 Business?

I find it very easy to utilize Microsoft 365 Business, and it works for me. Everything is at my fingertips, so I do not know how to suggest improvements. Nothing is easier than paper and filing, bu...

See all answers

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Product Reports

Buyer's Guide

Mobile Device Management (MDM)

December 2025

Download BMC Helix Client Management product report

Buyer's Guide

Microsoft 365 Business

January 2026

Download Microsoft 365 Business product report

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business

Overview

BMC Helix Client Management offers robust systems management capabilities, focusing on patch management, software licensing, and remote administrative access, crucial for compliance and security.

BMC Helix Client Management enables efficient endpoint management across diverse systems with features like software deployment, inventory control, and compliance management. Offering stable performance, the SaaS version excels in supporting IT managers in regulatory compliance while managing thousands of endpoints. Users find the remote control feature exceptionally useful in remote work settings, facilitating updates and issue resolution seamlessly. There is a growing demand for enhancements such as Linux and Android support, improved integration, and mobile device management. Additionally, clients suggest the inclusion of vulnerability assessment, better agent reliability, application whitelisting, and refined remote command execution capabilities.

What are the key features of BMC Helix Client Management?

Patch Management: Streamlines deployment and updates to ensure security compliance.
Software License Management: Optimizes usage and adheres to licensing agreements.
Remote Control Access: Facilitates remote troubleshooting and updates without delays.
Inventory Management: Provides comprehensive oversight of software assets.
Compliance Management: Assists in maintaining regulatory standards across endpoints.

What benefits should users expect from BMC Helix Client Management?

Cost Reduction: Enhances operational efficiency and license use, leading to cost savings.
Management Efficiency: Simplifies overseeing large endpoint environments.
Security Enhancement: Ensures strict compliance with security protocols, reducing risk.
Improved Support for Remote Work: Seamless updates and troubleshooting improve remote productivity.

In the tech-savvy industry, BMC Helix Client Management proves invaluable for IT managers tasked with software deployment and comprehensive endpoint oversight. Users in heavily regulated sectors leverage its capabilities for ensuring compliance and optimizing resource usage, ultimately driving management efficiency and reducing operational costs.

BMC Helix

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?

Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.

What benefits do users gain from Microsoft 365 Business?

Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
Increased Productivity: Quick document sharing and editing enhance efficiency and output.
Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft

Sample Customers

Charter Manufacturing

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Buyer's Guide

BMC Helix Client Management vs. Microsoft 365 Business

December 2025

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