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Microsoft 365 Business pros and cons

Vendor: Microsoft
4.2 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft 365 Business offers robust collaboration tools like Teams, enabling effective communication and productivity across global teams.
Its seamless integration with other Microsoft products such as Outlook, SharePoint, and Power BI enhances workflow efficiency and reduces reliance on third-party software.
Microsoft 365 Business is highly flexible and scalable, allowing companies to expand usage as their needs grow and access data from any location.
The program ensures data security through features like two-factor authentication and secure cloud storage, alleviating concerns about data protection.
The subscription model provides cost savings with access to continuous updates and new features, keeping all users on the current versions.

CONS

Microsoft 365 Business has issues with data security, particularly regarding phishing attacks and configuration gaps.
Users find Microsoft 365 Business pricing high, with calls for improved cost-effectiveness, especially for educational institutions and small businesses.
Integration with non-Microsoft platforms needs improvement in Microsoft 365 Business, as users face challenges in compatibility and smooth operations.
Microsoft Teams within Microsoft 365 Business is resource-heavy and can impact system performance, especially on macOS, leading to usability issues.
Licensing terms in Microsoft 365 Business cause confusion, with calls for clearer differentiation between personal and corporate plans.
 

Microsoft 365 Business Pros review quotes

DM
Director of Strategic Sourcing at a comms service provider with 10,001+ employees
Oct 13, 2019
This is a unified business package that helps people be productive in working environments.
it_user917223 - PeerSpot reviewer
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Oct 15, 2019
The most valuable feature is Microsoft Teams.
reviewer1109889 - PeerSpot reviewer
Consultant
Oct 16, 2019
What was most valuable for me was how simple this solution is to start using.
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
IA
Group IT Manager at a manufacturing company with 1,001-5,000 employees
Aug 24, 2020
You can have conference calls with different parties using video and voice.
reviewer1024407 - PeerSpot reviewer
CEO at a consultancy with 1-10 employees
Oct 22, 2019
The Power BI environment and the integration between Power BI and SQL are the solution's most valuable features. The integration between products is great.
it_user1170138 - PeerSpot reviewer
Technical Manager at a tech services company with 11-50 employees
Oct 23, 2019
The flexibility of having a subscription for the Office software, rather than having any upfront costs is the best part of this solution.
it_user935127 - PeerSpot reviewer
Office Manager at Agattu Trading 174 Pty Ltd
Oct 27, 2019
The most valuable feature for us is Microsoft Teams.
SQ
Senior System Administrator at Citystars Properties
Oct 28, 2019
It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user.
MR
President at Northcoast Research
Jul 13, 2020
The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software.
JR
Business Intelligence Specialist at a tech vendor with 10,001+ employees
Jul 30, 2020
Cost-saving, easy and intuitive
 

Microsoft 365 Business Cons review quotes

DM
Director of Strategic Sourcing at a comms service provider with 10,001+ employees
Oct 13, 2019
Flow and Form components can be improved individually, but it would be nice to see the product take the next step and operate as a unit rather than separate modules.
it_user917223 - PeerSpot reviewer
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Oct 15, 2019
There are loads of holes in security and I'd like to see better integration with security products.
reviewer1109889 - PeerSpot reviewer
Consultant
Oct 16, 2019
The admin panels have too few samples.
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
IA
Group IT Manager at a manufacturing company with 1,001-5,000 employees
Aug 24, 2020
The security sites need to be simplified and the technical support needs improvement.
reviewer1024407 - PeerSpot reviewer
CEO at a consultancy with 1-10 employees
Oct 22, 2019
The solution's licensing framework needs improvement.
it_user1170138 - PeerSpot reviewer
Technical Manager at a tech services company with 11-50 employees
Oct 23, 2019
There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.
it_user935127 - PeerSpot reviewer
Office Manager at Agattu Trading 174 Pty Ltd
Oct 27, 2019
The pricing for this solution could be improved.
SQ
Senior System Administrator at Citystars Properties
Oct 28, 2019
Updates to the SQL server with better features are needed to compete with Oracle Database.
MR
President at Northcoast Research
Jul 13, 2020
The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.
JR
Business Intelligence Specialist at a tech vendor with 10,001+ employees
Jul 30, 2020
No assistance with initial setup.