

Cisco Meraki Systems Manager and Microsoft 365 Business compete in mobile device and enterprise mobility management. Microsoft 365 Business is considered superior for its extensive features and perceived value.
Features: Cisco Meraki Systems Manager provides comprehensive device management, strong network integration, and robust security. Microsoft 365 Business offers collaboration tools, seamless integration with Microsoft products, and advanced data protection.
Room for Improvement: Cisco Meraki Systems Manager needs better reporting, enhanced non-Apple device support, and more detailed support structures. Microsoft 365 Business requires improved technical support, more intuitive automation tools, and better API integration.
Ease of Deployment and Customer Service: Cisco Meraki Systems Manager has a straightforward setup process and reliable customer service. Microsoft 365 Business has a more complex deployment but offers extensive online resources and community support.
Pricing and ROI: Cisco Meraki Systems Manager is seen as cost-effective with rapid ROI. Microsoft 365 Business is perceived as more expensive but offers significant long-term ROI due to its extensive suite of features.
It also provides good security and the ability for normal users to create simple applications without needing developers.
I am definitely satisfied with Cisco support.
My experience with the technical support of Cisco Meraki Systems Manager (MDM+EMM) involves configuring firewalls and troubleshooting switches and IPs, which is our primary focus.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
I affirm that Cisco Meraki Systems Manager (MDM+EMM) is very scalable.
Cisco Meraki Systems Manager (MDM+EMM) is very scalable, as we can configure multiple devices, handling a lot of devices, such as 100 plus devices.
I rate the stability of Cisco Meraki Systems Manager (MDM+EMM) as an eight to nine.
The stability of Microsoft 365 Business is rated nine out of ten.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
It works properly, and I have never needed to contact support.
I see room for improvement in integration with third-party tools.
If there were a facility to connect with the person directly from Cisco Meraki Systems Manager (MDM+EMM), then it would be very useful.
Microsoft has very poor security, and Defender is ineffective.
Once you start using this product, it becomes difficult to switch to alternatives.
The comprehensive nature of the solution justifies the cost.
There are cheaper and more expensive tools available, but the price features parity is good.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
It could be more affordable.
Features such as being very easy to use and troubleshoot have been the most valuable for me, and we can identify if there are any hardware issues easily.
The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM).
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
When working with data, I am easily able to share among team members through Microsoft Teams.
| Product | Market Share (%) |
|---|---|
| Microsoft 365 Business | 6.3% |
| Cisco Meraki Systems Manager (MDM+EMM) | 5.3% |
| Other | 88.4% |

| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 113 |
| Midsize Enterprise | 44 |
| Large Enterprise | 100 |
Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.
Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.
Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.
What are the key features of Microsoft 365 Business?Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.
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