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Dropbox Business - Enterprise vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Dropbox Business - Enterprise enhances collaboration and security, reducing costs and complaints, increasing satisfaction and adoption over traditional platforms.
Sentiment score
7.1
Microsoft 365 Business offers significant value with improved efficiency, reduced costs, enhanced flexibility, and connectivity benefits for organizations.
I have seen a return on investment with reduced cost, quicker development turnaround, reduced management hassle, and improved collaboration between clients and team members.
Sr. Software Engineer at PwC
It has also increased our security in my organization, boosting file sharing security and efficiency in project development by improving how easily we can share project files.
Data Analyst at Wells Fargo
I have seen a return on investment as file sharing security has improved, enabling efficiency in project development, particularly when collaborating on a project where we share files, edit them, and work together effectively.
Software Developer at Atos
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
Manager at Cyvogenix
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Data engineer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
3.3
Dropbox Business - Enterprise support is praised for professionalism and responsiveness, but some desire quicker response times and improvements.
Sentiment score
4.5
Microsoft 365 Business customer service experiences vary, with some users reporting responsiveness and others noting delays and language barriers.
Dropbox offers 24-hour support, both through chat and limited hour calls.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
They should improve their responsiveness, as users sometimes need a quick response and they can take hours to reply.
Software Developer at Atos
The customer support from Dropbox Business - Enterprise is one of the best I have encountered.
Sr. Software Engineer at PwC
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
Microsoft customer support for Microsoft 365 Business is very useful.
Data engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
Dropbox Business - Enterprise offers scalable storage, seamless data management, and reliable performance, adaptable to diverse organizational needs.
Sentiment score
7.5
Microsoft 365 Business is flexible, supporting global teams with robust integration, despite some cost and limitation concerns.
The scalability of Dropbox Business - Enterprise is impressive, as it can handle a huge amount of data seamlessly while maintaining fast and reliable performance.
Software Developer at Atos
It grows with my organization.
Sr. Software Engineer at PwC
Dropbox Business - Enterprise's scalability is very good, as we are able to handle and send large files and receive large files from our clients without seeing any crashes or downtime.
Data Analyst at Wells Fargo
 

Stability Issues

Sentiment score
8.2
Dropbox Business - Enterprise is praised for its stability and reliability, with minor syncing delays noted by users.
Sentiment score
7.9
Microsoft 365 Business is highly rated for stability, with minor glitches mainly due to external factors like internet connectivity.
I have not experienced any downtime or lagging.
Sr. Software Engineer at PwC
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Dropbox Business faces user concerns over cost, security, integration, interface complexity, sync inefficiency, pricing clarity, and support.
Microsoft 365 Business faces challenges with setup, integration, costs, performance, UI, documentation, and requires better collaboration and AI features.
I would also appreciate the feature that allows visibility of who last modified a file, as that would be beneficial.
Software Developer at Atos
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
Measurement Manager at A3E Ingenieros
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Dropbox Business - Enterprise offers flexible pricing, with competitive rates and discounts, though some users find subscription fees high.
Enterprise users find Microsoft 365 Business reasonably priced but seek better transparency and simplicity in its flexible licensing options.
the price is relatively competitive compared to competitors such as Google Drive
Software Developer at Atos
My experience with pricing, setup cost, and licensing shows that the price was competitive compared to other alternatives.
Sr. Software Engineer at PwC
I find the pricing very competitive and affordable.
Data Analyst at Wells Fargo
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Dropbox Business - Enterprise boosts collaboration and productivity with seamless integration, secure sharing, real-time collaboration, and scalable storage.
Microsoft 365 Business enhances productivity with seamless integration, data security, real-time collaboration, and built-in security for scalable solutions.
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
The feature I find myself using the most, which is the most valuable to me, is document collaboration, as it enables us to edit files and attach comments easily in real time.
Software Developer at Atos
Data encryption and security protocols for the business are excellent.
Sr. Software Engineer at PwC
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
Manager at Cyvogenix
 

Categories and Ranking

Dropbox Business - Enterprise
Ranking in Content Collaboration Platforms
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
94
Ranking in other categories
Cloud Storage (1st)
Microsoft 365 Business
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
250
Ranking in other categories
Mobile Device Management (MDM) (2nd)
 

Mindshare comparison

As of May 2026, in the Content Collaboration Platforms category, the mindshare of Dropbox Business - Enterprise is 7.9%, up from 7.7% compared to the previous year. The mindshare of Microsoft 365 Business is 2.5%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Dropbox Business - Enterprise7.9%
Microsoft 365 Business2.5%
Other89.6%
Content Collaboration Platforms
 

Featured Reviews

NancyHartman - PeerSpot reviewer
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
Family sharing and personal backups have improved how I manage and access my files anywhere
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory. Whereas with Box, I can sync files into my file explorer and it is still cloud-based. They have not saved the file physically onto my laptop. They save it in the cloud and it just does a temporary download and then it uploads again, but that file is not saved on my laptop. Whereas with Dropbox, anytime you want to sync on your laptop, it actually does save it. There is a way to set it up, but it takes a lot more work and effort and I have never been able to get it to work the way I want it to work. So I just do not sync my files with Dropbox on my laptop. That limits my ability to use Dropbox from my work laptop because my work laptop just does not have any memory at all on it. They give the bare minimum of memory and say that it should all be in the cloud anyway, so you do not need to have that much storage space. So I cannot even access Dropbox from my work laptop and have to use the browser version of Dropbox if I need to access my Dropbox from my work laptop. Within the company, it is a personal choice. Our company has not dictated what cloud service to use. As long as it has all the security measures that meet the standards of our IT department, anyone can use whatever cloud service they want. For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department. So there are cloud services that we are not allowed to use, but from the five to seven different services that they give us to choose from, we all can find what meets our needs.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Collaborating securely across project teams has improved communication and streamlined workflows
In my view, Microsoft 365 Business has all the features, but there are some areas for improvement. One area is that the licensing structure can be confusing, especially with the different plans, so understanding each plan is somewhat difficult. When using large Excel files, such as extracting data from an SQL query and pasting it into Excel, it sometimes encounters performance issues when dealing with large files. Integration with non-Microsoft tools is sometimes limited; however, integration within the Microsoft tools is very good. It would be useful if it were possible to integrate with other tools outside of Microsoft. Managing permissions and access in SharePoint and Teams can be complex for new users, but once they become familiar with the tool, they can manage it easily. The security and permissions for new users in SharePoint and Teams can be made more intuitive for them. Additionally, the pricing structure, which involves explaining different plans, could be clearer to help users easily choose the plan they need. Improving performance when working on large Excel files would also be beneficial.
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
11%
Manufacturing Company
7%
Performing Arts
7%
Construction Company
15%
Marketing Services Firm
13%
Performing Arts
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise39
By reviewers
Company SizeCount
Small Business114
Midsize Enterprise44
Large Enterprise102
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What is your experience regarding pricing and costs for Dropbox?
I find the pricing very competitive and affordable, and I have no issue with it. The support is very proactive, and I have no issues with the customer support. Overall, it meets our business cloud ...
What needs improvement with Dropbox?
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. W...
What is your experience regarding pricing and costs for Microsoft 365 Business?
My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.
What needs improvement with Microsoft 365 Business?
Microsoft 365 Business can be improved because sometimes the admin portal can be confusing, especially for a new user, and policies are spread across multiple dashboards. Better centralized visibil...
What is your primary use case for Microsoft 365 Business?
My main use case for Microsoft 365 Business is securing collaboration, email security, and identity management across the organization. A specific example of how I use Microsoft 365 Business for em...
 

Also Known As

No data available
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Dropbox Business - Enterprise vs. Microsoft 365 Business and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.