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Kandji vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Kandji streamlines IT management, reduces deployment costs, and boosts efficiency, enabling single-person management for hundreds of devices.
Sentiment score
7.1
Microsoft 365 Business offers significant value with improved efficiency, reduced costs, enhanced flexibility, and connectivity benefits for organizations.
The time saved includes processes such as software installation, as previously we needed to take a user device remotely, but with Kandji, we can initiate software installation from the back end, which is a significant time saver.
Tech Support Engineer at Aleph
We went from one hour for resolution time per device to 15 minutes, allowing us to save more than 50 hours of support time in a year.
IT Corporate Engineer at Shippo
I have seen a return on investment with Kandji, estimating that time saved is at least 20 to 30%, as individuals do not have to figure out which security updates to carry out themselves since the notification is pushed for them to review and install.
Cloud Ops Lead at a tech vendor with 10,001+ employees
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
Manager at Cyvogenix
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Data engineer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.9
Kandji's customer service is praised for responsiveness, effective chat support, and quick issue resolution, despite suggestions for call options.
Sentiment score
4.5
Microsoft 365 Business customer service experiences vary, with some users reporting responsiveness and others noting delays and language barriers.
The customer support at Kandji is phenomenal and is the best I have experienced from any vendor.
IT Support Technician at a tech vendor with 10,001+ employees
The customer support is the best I have ever seen.
IT Operation Manager at a retailer with 201-500 employees
You just go to the help section and can chat directly to get instant support.
TechOps Engineer at a financial services firm with 201-500 employees
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
Microsoft customer support for Microsoft 365 Business is very useful.
Data engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.7
Kandji scales well for small to medium businesses, efficiently accommodating growth, but may challenge very large organizations needing flexibility.
Sentiment score
7.5
Microsoft 365 Business is flexible, supporting global teams with robust integration, despite some cost and limitation concerns.
Kandji's scalability is quite good, though I do see a concern once organizations start getting really large and need more flexibility.
IT Support Technician at a tech vendor with 10,001+ employees
I think Kandji is a perfect choice for growing small companies that become medium-sized or even bigger.
IT Operation Manager at a retailer with 201-500 employees
Kandji's scalability is perfect, as my organization grew from 180 to almost 300 devices with no bottlenecks.
IT Corporate Engineer at Shippo
 

Stability Issues

Sentiment score
8.9
Kandji is renowned for its unwavering stability, earning high user ratings for dependable performance and minimal maintenance needs.
Sentiment score
7.9
Microsoft 365 Business is highly rated for stability, with minor glitches mainly due to external factors like internet connectivity.
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Kandji users want more customization, improved reliability, better pricing, and enhanced features to match competitors for greater satisfaction.
Microsoft 365 Business faces challenges with setup, integration, costs, performance, UI, documentation, and requires better collaboration and AI features.
The simplicity and straightforwardness are its strongest attributes.
IT Support Technician at a tech vendor with 10,001+ employees
However, it often takes more than thirty minutes to execute the command, and sometimes it fails.
TechOps Engineer at a financial services firm with 201-500 employees
I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs.
SysAdmin at a recreational facilities/services company with 11-50 employees
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Kandji's expensive pricing involves a yearly fee, suitable for large organizations, requiring sales engagement for non-disclosed costs.
Enterprise users find Microsoft 365 Business reasonably priced but seek better transparency and simplicity in its flexible licensing options.
It is cheap.
TechOps Engineer at a financial services firm with 201-500 employees
The pricing is not published publicly, requiring interaction with sales representatives for details.
Cloud Ops Lead at a tech vendor with 10,001+ employees
While it might be on the expensive side compared to Jamf Pro, it is closer in pricing to other MDMs such as Microsoft Intune, which comes with the EMS E3 license.
Technical Lead at a tech vendor with 10,001+ employees
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Kandji simplifies device management with user-friendly features and automation, enhancing security and efficiency for diverse teams managing devices.
Microsoft 365 Business enhances productivity with seamless integration, data security, real-time collaboration, and built-in security for scalable solutions.
Kandji has impacted my organization positively by definitely increasing security because it notifies you when an update is ready to be installed, and if you do not install it within a reasonable time frame, it would automatically install it.
Cloud Ops Lead at a tech vendor with 10,001+ employees
It is reliable, a modern approach to managing Apple devices, and with features in blueprints, smart apps, and consistently reliable performance, I do not think Jamf really comes close.
IT Support Technician at a tech vendor with 10,001+ employees
The Auto Apps function is brilliant. It takes 20 seconds to push out a new app, and it automatically updates. This function really saves time.
IT Operation Manager at a retailer with 201-500 employees
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
Manager at Cyvogenix
 

Categories and Ranking

Kandji
Ranking in Mobile Device Management (MDM)
3rd
Average Rating
8.8
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (20th), Enterprise Mobility Management (EMM) (5th), Endpoint Detection and Response (EDR) (13th)
Microsoft 365 Business
Ranking in Mobile Device Management (MDM)
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
250
Ranking in other categories
Content Collaboration Platforms (8th)
 

Mindshare comparison

As of May 2026, in the Mobile Device Management (MDM) category, the mindshare of Kandji is 4.8%, down from 5.1% compared to the previous year. The mindshare of Microsoft 365 Business is 5.5%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.5%
Kandji4.8%
Other89.7%
Mobile Device Management (MDM)
 

Featured Reviews

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Strong security structure has supported fast Mac and iOS administration with minimal IT effort
One area for improvement for Kandji would be having a bigger suite of applications. I noticed that some of the niche apps our data software firm needs were not in the regular library. We were able to use the custom app feature to create those apps ourselves, but I would love it if Kandji could expand the library. I also wish Kandji could lock down different ports on MacBooks based on which ones we wanted to shut down, and I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs. An improvement needed for Kandji would be the ability to remote into devices. I would appreciate something that is really reliable for that without having to buy third-party software.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Collaborating securely across project teams has improved communication and streamlined workflows
In my view, Microsoft 365 Business has all the features, but there are some areas for improvement. One area is that the licensing structure can be confusing, especially with the different plans, so understanding each plan is somewhat difficult. When using large Excel files, such as extracting data from an SQL query and pasting it into Excel, it sometimes encounters performance issues when dealing with large files. Integration with non-Microsoft tools is sometimes limited; however, integration within the Microsoft tools is very good. It would be useful if it were possible to integrate with other tools outside of Microsoft. Managing permissions and access in SharePoint and Teams can be complex for new users, but once they become familiar with the tool, they can manage it easily. The security and permissions for new users in SharePoint and Teams can be made more intuitive for them. Additionally, the pricing structure, which involves explaining different plans, could be clearer to help users easily choose the plan they need. Improving performance when working on large Excel files would also be beneficial.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
10%
Comms Service Provider
8%
Manufacturing Company
7%
Construction Company
15%
Marketing Services Firm
13%
Performing Arts
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business114
Midsize Enterprise44
Large Enterprise102
 

Questions from the Community

What is your experience regarding pricing and costs for Kandji?
The pricing, setup cost, and licensing experience are good. It is cheap, and we do not encounter any hassle during setup. They help us initially, and after that, we make improvements one by one unt...
What needs improvement with Kandji?
In Kandji, I see a drawback related to the remote wipe function. When we need to wipe a MacBook, sometimes the remote wipe command works, and sometimes it does not. This is a drawback because when ...
What is your primary use case for Kandji?
Kandji is used in our organization to manage all of our Mac devices. Kandji is an MDM tool which we use to manage our devices. For example, we set up our devices and directly enroll them in Kandji ...
What is your experience regarding pricing and costs for Microsoft 365 Business?
My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.
What needs improvement with Microsoft 365 Business?
Microsoft 365 Business can be improved because sometimes the admin portal can be confusing, especially for a new user, and policies are spread across multiple dashboards. Better centralized visibil...
What is your primary use case for Microsoft 365 Business?
My main use case for Microsoft 365 Business is securing collaboration, email security, and identity management across the organization. A specific example of how I use Microsoft 365 Business for em...
 

Also Known As

No data available
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Information Not Available
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Kandji vs. Microsoft 365 Business and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.