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Kandji vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Kandji boosts ROI by streamlining IT processes, reducing support needs, and enabling efficient management of large device fleets.
Sentiment score
6.6
Organizations benefit from Microsoft 365 Business through cost savings, improved scalability, security, flexibility, and enhanced collaboration, especially with remote work.
The time saved includes processes such as software installation, as previously we needed to take a user device remotely, but with Kandji, we can initiate software installation from the back end, which is a significant time saver.
Security Engineer at Corsearch
We went from one hour for resolution time per device to 15 minutes, allowing us to save more than 50 hours of support time in a year.
IT Corporate Engineer at Shippo
I have seen a return on investment with Kandji, estimating that time saved is at least 20 to 30%, as individuals do not have to figure out which security updates to carry out themselves since the notification is pushed for them to review and install.
Cloud Ops Lead at a tech vendor with 10,001+ employees
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
Manager at Cyvogenix
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Data engineer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.1
Kandji support is praised for responsiveness, quick resolution, and knowledgeable team, though more support channels could enhance service.
Sentiment score
4.4
Microsoft 365 Business support receives mixed reviews due to varying response times and effectiveness across regions and licensing.
I would rate the overall impression of the technical support experts, their expertise, and their competence as 10 out of 10.
Senior Information Technology Engineer at Deel
The customer support at Kandji is phenomenal and is the best I have experienced from any vendor.
IT Support Technician at a tech vendor with 10,001+ employees
The customer support is the best I have ever seen.
IT Operation Manager at a retailer with 201-500 employees
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
Microsoft customer support for Microsoft 365 Business is very useful.
Data engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.0
Kandji efficiently manages scalability for small to medium businesses, smoothly handling growth and increased device enrollment without complications.
Sentiment score
7.5
Microsoft 365 Business offers scalable cloud solutions, enabling easy expansion for organizations of any size, though costs may increase.
Kandji's scalability is quite good, though I do see a concern once organizations start getting really large and need more flexibility.
IT Support Technician at a tech vendor with 10,001+ employees
I think Kandji is a perfect choice for growing small companies that become medium-sized or even bigger.
IT Operation Manager at a retailer with 201-500 employees
Kandji's scalability is perfect, as my organization grew from 180 to almost 300 devices with no bottlenecks.
IT Corporate Engineer at Shippo
Microsoft 365 Business is widely used by all organizations.
Tech Engine Specialist at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
9.0
Kandji is praised for its impeccable reliability, zero downtime, built-in support tools, and consistently perfect stability score.
Sentiment score
7.9
Microsoft 365 Business is generally stable and reliable, despite occasional lags and connectivity or setup issues impacting user experience.
I would say it is a 100% reliable product.
Senior Information Technology Engineer at Deel
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Kandji requires a broader app library, better flexibility, improved cross-device support, and enhanced AI-driven troubleshooting for users.
Microsoft 365 users seek improved communication, integration, and usability with enhanced security, reduced costs, and refined support features.
The simplicity and straightforwardness are its strongest attributes.
IT Support Technician at a tech vendor with 10,001+ employees
However, it often takes more than thirty minutes to execute the command, and sometimes it fails.
TechOps Engineer at a financial services firm with 201-500 employees
I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs.
SysAdmin at a recreational facilities/services company with 11-50 employees
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Kandji pricing suits large enterprises but can be costly for smaller firms; setup is easy and requires sales contact.
Microsoft 365 Business pricing is seen as reasonable yet complex, with calls for simpler licensing and more affordability options.
It is cheap.
TechOps Engineer at a financial services firm with 201-500 employees
The pricing is not published publicly, requiring interaction with sales representatives for details.
Cloud Ops Lead at a tech vendor with 10,001+ employees
While it might be on the expensive side compared to Jamf Pro, it is closer in pricing to other MDMs such as Microsoft Intune, which comes with the EMS E3 license.
Technical Lead at a tech vendor with 10,001+ employees
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Kandji offers user-friendly MDM with efficient deployment and updates, enhancing device management, security, and operational efficiency.
Microsoft 365 Business excels in collaboration, integration, security, flexibility, and intuitive multi-device access, boosting productivity and performance.
Kandji has impacted my organization positively by definitely increasing security because it notifies you when an update is ready to be installed, and if you do not install it within a reasonable time frame, it would automatically install it.
Cloud Ops Lead at a tech vendor with 10,001+ employees
It is reliable, a modern approach to managing Apple devices, and with features in blueprints, smart apps, and consistently reliable performance, I do not think Jamf really comes close.
IT Support Technician at a tech vendor with 10,001+ employees
The Auto Apps function is brilliant. It takes 20 seconds to push out a new app, and it automatically updates. This function really saves time.
IT Operation Manager at a retailer with 201-500 employees
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
Manager at Cyvogenix
 

Categories and Ranking

Kandji
Ranking in Mobile Device Management (MDM)
3rd
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
19
Ranking in other categories
Vulnerability Management (17th), Enterprise Mobility Management (EMM) (3rd), Endpoint Detection and Response (EDR) (13th)
Microsoft 365 Business
Ranking in Mobile Device Management (MDM)
2nd
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
252
Ranking in other categories
Content Collaboration Platforms (6th)
 

Mindshare comparison

As of August 2026, in the Mobile Device Management (MDM) category, the mindshare of Kandji is 4.7%, up from 3.1% compared to the previous year. The mindshare of Microsoft 365 Business is 5.3%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.3%
Kandji4.7%
Other90.0%
Mobile Device Management (MDM)
 

Featured Reviews

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Strong security structure has supported fast Mac and iOS administration with minimal IT effort
One area for improvement for Kandji would be having a bigger suite of applications. I noticed that some of the niche apps our data software firm needs were not in the regular library. We were able to use the custom app feature to create those apps ourselves, but I would love it if Kandji could expand the library. I also wish Kandji could lock down different ports on MacBooks based on which ones we wanted to shut down, and I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs. An improvement needed for Kandji would be the ability to remote into devices. I would appreciate something that is really reliable for that without having to buy third-party software.
Jitender Singh - PeerSpot reviewer
Principle Consultant at Akaal Cyber Solutions
Comprehensive cloud tools have unified identity security and device management for my clients
I would suggest a lower cost for my clients because Microsoft 365 has many other licenses that provide different types of features. Microsoft 365 Business covers most of their requirements, and for the other parts, they use other third-party tools for cybersecurity. Although Microsoft 365 Business offers some cybersecurity features, it does not offer everything, such as endpoint detection response and mitigation. For those, clients need to buy a higher version of a license, such as Enterprise E1 or E5. I think Microsoft 365 Business can be improved if it adds more features such as endpoint detection or more features from Microsoft Defender, including cloud app security. With cloud app security, the application status or application logs can be monitored. Currently, cloud app security is not part of Microsoft 365 Business. You have to purchase a standalone license for that. If that can be added, it can increase the volume of purchases for Microsoft 365 Business.
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Financial Services Firm
11%
Outsourcing Company
10%
Computer Software Company
7%
Construction Company
20%
Marketing Services Firm
9%
Financial Services Firm
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business115
Midsize Enterprise44
Large Enterprise104
 

Questions from the Community

What is your experience regarding pricing and costs for Kandji?
My experience with pricing, setup cost, and licensing is that we are using nearly 100 machines in Kandji, which comes to around more than 10,000 dollars. I do not remember exactly, but it comes to ...
What needs improvement with Kandji?
One thing I have noticed is that Kandji is mainly for Mac devices. We cannot manage Windows devices on Kandji. This is one piece of feedback I have. If, in the future, Kandji can help us manage Win...
What is your primary use case for Kandji?
Kandji, which is now called Hero, is used for mobile device management. We use it to manage Mac devices, Apple devices, and iPhones to secure those devices, push policies, and push profiles. I am p...
What is your experience regarding pricing and costs for Microsoft 365 Business?
My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.
What needs improvement with Microsoft 365 Business?
I have one concern regarding Microsoft 365 in Outlook; if I am using the new Outlook version and I have sent an email to someone using the Classic Outlook, I am not able to recall it, as to recall ...
What is your primary use case for Microsoft 365 Business?
Since I joined my organization, I have been using Microsoft 365 Business for almost two years. Microsoft 365 Business is used for applications like Teams, Outlook, Excel, and Word, which are common...
 

Also Known As

No data available
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Information Not Available
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Kandji vs. Microsoft 365 Business and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.