TechOps Engineer at a financial services firm with 201-500 employees
Real User
Top 5
Apr 11, 2026
In Kandji, I see a drawback related to the remote wipe function. When we need to wipe a MacBook, sometimes the remote wipe command works, and sometimes it does not. This is a drawback because when we remote wipe a device, it should work immediately. However, it often takes more than thirty minutes to execute the command, and sometimes it fails. The only improvement needed in Kandji is related to the remote wipe issue.
One thing I think could be improved is what happens when a user gets locked out. Currently, you have to go to recovery and provide the recovery key, and then the user needs to log back in. I think this should be more self-service for the users without the intervention of IT.
IT Operation Manager at a retailer with 201-500 employees
Real User
Top 5
Apr 9, 2026
Kandji can be improved by constantly bringing new features. The Windows part needs a lot of work. I am pretty sure they are working hard to get that up and running, but we are very pleased that we have one system for both device platforms like Windows and Mac. In Windows, there are a lot of features we need because they have just started with Windows. It works and fulfills the base setup, but there is a lot that I think will come in time.
IT Support Technician at a tech vendor with 10,001+ employees
Real User
Top 5
Apr 7, 2026
I see room for improvement in Kandji by adding more flexibility. By the time I stopped using it, they were starting to implement smart groups for app deployments, which seems like a step towards offering more flexibility, similar to Jamf. The simplicity and straightforwardness are its strongest attributes. Additionally, I think expanding the catalog of Kandji Auto Apps would be beneficial; they significantly reduced the complexity of managing the applications we pushed to devices. The fewer custom apps we have to upload, the more time we can focus on critical tasks in issue resolution or setting up the right policies upfront.
IT support engineer l 1 at a tech services company with 501-1,000 employees
Real User
Top 20
Apr 6, 2026
I believe Kandji can be improved by having more self-service options, as users can complete a few steps before reaching out to IT support, which will give us more context on the issue.
I have not been involved in the purchase process of Kandji, but I understand it is very Apple-centric and they have very recently come out with support for Windows or Android, although I do not believe the features are still on par with their features for Apple.
Kandji should have certification experience, which they don't have. Kandji should give open customization. Most customers find required features from other vendors, which Kandji doesn't have. It would be good if the solution could give a command line or script writing.
Kandji offers a comprehensive device management platform, ideal for managing Apple devices. Its intuitive interface and automation streamline device workflows, enhancing security and ease of use.Kandji stands out with its efficient administration of iOS and Mac devices, featuring a user-friendly interface, exceptional support, and reliable management capabilities. The intuitive blueprinting aids in remote device management, while automated functions streamline workflows. Users benefit from...
In Kandji, I see a drawback related to the remote wipe function. When we need to wipe a MacBook, sometimes the remote wipe command works, and sometimes it does not. This is a drawback because when we remote wipe a device, it should work immediately. However, it often takes more than thirty minutes to execute the command, and sometimes it fails. The only improvement needed in Kandji is related to the remote wipe issue.
One thing I think could be improved is what happens when a user gets locked out. Currently, you have to go to recovery and provide the recovery key, and then the user needs to log back in. I think this should be more self-service for the users without the intervention of IT.
Kandji can be improved by constantly bringing new features. The Windows part needs a lot of work. I am pretty sure they are working hard to get that up and running, but we are very pleased that we have one system for both device platforms like Windows and Mac. In Windows, there are a lot of features we need because they have just started with Windows. It works and fulfills the base setup, but there is a lot that I think will come in time.
I see room for improvement in Kandji by adding more flexibility. By the time I stopped using it, they were starting to implement smart groups for app deployments, which seems like a step towards offering more flexibility, similar to Jamf. The simplicity and straightforwardness are its strongest attributes. Additionally, I think expanding the catalog of Kandji Auto Apps would be beneficial; they significantly reduced the complexity of managing the applications we pushed to devices. The fewer custom apps we have to upload, the more time we can focus on critical tasks in issue resolution or setting up the right policies upfront.
I believe Kandji can be improved by having more self-service options, as users can complete a few steps before reaching out to IT support, which will give us more context on the issue.
I have not been involved in the purchase process of Kandji, but I understand it is very Apple-centric and they have very recently come out with support for Windows or Android, although I do not believe the features are still on par with their features for Apple.
Kandji should have certification experience, which they don't have. Kandji should give open customization. Most customers find required features from other vendors, which Kandji doesn't have. It would be good if the solution could give a command line or script writing.