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Microsoft 365 Business vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Microsoft 365 Business offers significant value with improved efficiency, reduced costs, enhanced flexibility, and connectivity benefits for organizations.
Sentiment score
5.4
Microsoft Intune boosts ROI by streamlining device management, reducing costs, and enhancing productivity through automation and integration.
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
Manager at Cyvogenix
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Data engineer at a tech vendor with 10,001+ employees
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
 

Customer Service

Sentiment score
4.5
Microsoft 365 Business customer service experiences vary, with some users reporting responsiveness and others noting delays and language barriers.
Sentiment score
5.7
Microsoft Intune support is generally rated 8/10, with standard issues resolved quickly, but complex cases need improvements.
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
Microsoft customer support for Microsoft 365 Business is very useful.
Data engineer at a tech vendor with 10,001+ employees
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.5
Microsoft 365 Business is flexible, supporting global teams with robust integration, despite some cost and limitation concerns.
Sentiment score
7.1
Microsoft Intune offers scalable, flexible device management for organizations, ensuring ease of expansion and stable performance across diverse environments.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
 

Stability Issues

Sentiment score
7.9
Microsoft 365 Business is highly rated for stability, with minor glitches mainly due to external factors like internet connectivity.
Sentiment score
7.1
Microsoft Intune boasts over 99% uptime, strong device management, reliable performance, with minor sync delays and backend issues.
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
 

Room For Improvement

Microsoft 365 Business faces challenges with setup, integration, costs, performance, UI, documentation, and requires better collaboration and AI features.
Microsoft Intune struggles with macOS compatibility, limited reporting, complex interfaces, and slow policy deployment, prompting user dissatisfaction.
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
 

Setup Cost

Enterprise users find Microsoft 365 Business reasonably priced but seek better transparency and simplicity in its flexible licensing options.
Microsoft Intune offers cost-effective integration with Microsoft 365, benefiting larger enterprises and providing discounts for volume deployments.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
 

Valuable Features

Microsoft 365 Business enhances productivity with seamless integration, data security, real-time collaboration, and built-in security for scalable solutions.
Microsoft Intune offers centralized management, seamless Microsoft 365 integration, strong security, zero-touch deployment, and improved remote support efficiency.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
Manager at Cyvogenix
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
 

Categories and Ranking

Microsoft 365 Business
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
250
Ranking in other categories
Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (8th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
356
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

Microsoft 365 Business and Microsoft Intune aren’t in the same category and serve different purposes. Microsoft 365 Business is designed for Mobile Device Management (MDM) and holds a mindshare of 5.5%, down 8.0% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 22.3% mindshare, down 32.3% since last year.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.5%
Jamf Pro12.7%
NinjaOne7.4%
Other74.4%
Mobile Device Management (MDM)
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune22.3%
Workspace ONE UEM10.5%
ManageEngine Endpoint Central7.7%
Other59.5%
Unified Endpoint Management (UEM)
 

Featured Reviews

Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Collaborating securely across project teams has improved communication and streamlined workflows
In my view, Microsoft 365 Business has all the features, but there are some areas for improvement. One area is that the licensing structure can be confusing, especially with the different plans, so understanding each plan is somewhat difficult. When using large Excel files, such as extracting data from an SQL query and pasting it into Excel, it sometimes encounters performance issues when dealing with large files. Integration with non-Microsoft tools is sometimes limited; however, integration within the Microsoft tools is very good. It would be useful if it were possible to integrate with other tools outside of Microsoft. Managing permissions and access in SharePoint and Teams can be complex for new users, but once they become familiar with the tool, they can manage it easily. The security and permissions for new users in SharePoint and Teams can be made more intuitive for them. Additionally, the pricing structure, which involves explaining different plans, could be clearer to help users easily choose the plan they need. Improving performance when working on large Excel files would also be beneficial.
Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
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Top Industries

By visitors reading reviews
Construction Company
15%
Marketing Services Firm
13%
Performing Arts
8%
Comms Service Provider
8%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business114
Midsize Enterprise44
Large Enterprise102
By reviewers
Company SizeCount
Small Business153
Midsize Enterprise59
Large Enterprise180
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft 365 Business?
My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.
What needs improvement with Microsoft 365 Business?
Microsoft 365 Business can be improved because sometimes the admin portal can be confusing, especially for a new user, and policies are spread across multiple dashboards. Better centralized visibil...
What is your primary use case for Microsoft 365 Business?
My main use case for Microsoft 365 Business is securing collaboration, email security, and identity management across the organization. A specific example of how I use Microsoft 365 Business for em...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Mitchells and Buzzers, Callaway
Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM). Updated: April 2026.
893,244 professionals have used our research since 2012.