We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
ITSM Specialist at a computer software company with 5,001-10,000 employees
Real User
Dec 20, 2021
My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink cartridges and alert when stock needs to be replaced.
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Real User
Feb 17, 2021
Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.
Help Desk Software facilitates efficient customer support by streamlining communication and task management processes for businesses. It enhances client satisfaction and supports team collaboration through ticketing systems, automation, and detailed reporting.By automating repetitive tasks and providing a structured approach to customer interactions, Help Desk Software enables support teams to perform more effectively. Teams can resolve queries quickly, leading to improved customer loyalty....
We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink cartridges and alert when stock needs to be replaced.
Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.
We primarily use the solution for incident management, problem management, and change management.
* Change and release management * Task management and resource management for middle size teams * Reports are flexible to configure.