Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Real User
Jun 30, 2021
We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring.
This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code.
Consultant at a tech services company with 1,001-5,000 employees
MSP
Top 5
Dec 2, 2021
Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now. This solution is deployed on-premise.
eG Enterprise is a comprehensive tool offering end-to-end monitoring across applications, infrastructure, and Citrix environments through a single visual interface, simplifying diagnostics and configuration.
eG Enterprise provides a robust platform that integrates monitoring and diagnostics capabilities for diverse IT landscapes. Users benefit from a centralized view of applications and infrastructure, bolstered by visual topology maps and intuitive data presentation. The...
I'm consulting on eG Enterprise now, and both I and my customers are using it mostly.
Our customers primarily use eG Enterprise ( /products/eg-enterprise-reviews ) for Citrix monitoring and synthetic monitoring for web applications.
Actually , the main use case was to see the service behavior from customer perspective and see the main transactions used in each service.
We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring.
This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code.
I use the solution for database monitoring. I have asked my team to use the tool for network-related use cases.
Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now. This solution is deployed on-premise.