Network and Security Engineer at a security firm with 11-50 employees
Reseller
Oct 25, 2023
The main area for improvement with Array AG Series is its support services. Compared to products like Cisco and Zscaler, the support response time is slower, often taking three to four hours. The follow-up process through email and phone calls adds to the hassle. A more efficient and responsive support system would make a big difference in the overall user experience and satisfaction with the product.
SSL VPN provides secure remote access to a company's network using Secure Sockets Layer protocol, ensuring data encryption and security. It is crucial for organizations needing secure mobile and remote connections for their employees.SSL VPN allows for seamless remote network access without the need for client-side software installation. This makes it convenient for users to connect from any device, significantly enhancing productivity and flexibility. Feedback from IT professionals...
The main area for improvement with Array AG Series is its support services. Compared to products like Cisco and Zscaler, the support response time is slower, often taking three to four hours. The follow-up process through email and phone calls adds to the hassle. A more efficient and responsive support system would make a big difference in the overall user experience and satisfaction with the product.