Sales Manager at a tech vendor with 10,001+ employees
Real User
Top 10
Mar 25, 2025
AvePoint Cloud Backup's pricing could be lower and more flexible. Particularly, when dealing with smaller customers or more minor businesses, obtaining competitive pricing for bundles rather than on a one-by-one basis remains challenging.
The component in the product that can be improved revolves around the area where the tool should focus on providing more of a custom touch to the policies. As far as I checked, you can use the backup data option four times per day at customized time intervals, and it would be great if the limit could be increased. Customers would love to have a bit more regular backup to deal with use cases involving an exchange of data.
The product's sales process needs improvement. It takes a lot of work to acquire it. AvePoint doesn't sell products directly to the customers. They take the help of IT system distributors. It is challenging for small or medium-sized businesses to purchase it. This particular area needs improvement compared to other companies.
Security Administrator at a tech services company with 11-50 employees
Real User
Nov 1, 2023
The performance could be better. It takes a couple of hours to back up a whole environment. The restoration could be faster. I rate the performance a six out of ten.
Consultant - Microsoft Solutions at Mannai Corporation QPSC
Real User
Jul 28, 2023
As of now, AvePoint doesn't provide instructions about the licensing details or how the backups work. For improvement, AvePoint can provide details on how the tool's backup scope works. You can create a backup scope by following some rules provided by AvePoint. Based on the backup scope, you can create the container which will take the backup, but there are no clear details on the total licenses required for it and which mailboxes won't be covered under the backup because of the missing licenses. If AvePoint provides licensing details, it would be easy for an administrator to see the main sources or scope in terms of the license. The administrators can know the mailboxes considered under the backup.
Sales Manager at a tech vendor with 10,001+ employees
Real User
Top 10
Jul 8, 2022
Its price is a problem in some cases, and they want us to find a cheaper solution. Some customers choose other backup solutions because AvePoint is Office 365 and CRM backup system, but they have other backup needs for Azure and so on. Such customers often choose another backup solution instead of AvePoint.
Owner at a tech services company with 1-10 employees
Real User
Nov 2, 2020
It is not a traditional restore process and it is somewhat limited in what we can do. We need to know specifically what data we need to restore, or a timestamp. If someone comes up to us and asks for the last six months of somebody's email then we can't do that. With respect to the reports, I would like to enhance the reports on what was backed up and added. To have it show you the amount of growth in the ecosystem, of the sectors of Exchange, SharePoint, and OneDrive would be useful.
AvePoint Cloud Backup provides secure and effective backup solutions for Office 365, supporting platforms like SharePoint and Teams. It offers comprehensive data protection with easy management and seamless integration.
AvePoint Cloud Backup stands out for its ability to backup and restore data across Office 365 environments, including SharePoint, OneDrive, Exchange, and Teams. Users benefit from automated daily backups, high security standards, and immutability features. Designed to...
AvePoint Cloud Backup's pricing could be lower and more flexible. Particularly, when dealing with smaller customers or more minor businesses, obtaining competitive pricing for bundles rather than on a one-by-one basis remains challenging.
I would appreciate more easy configurations. The configuration could be made easier.
The product's price is an area of concern where improvements are required.
The component in the product that can be improved revolves around the area where the tool should focus on providing more of a custom touch to the policies. As far as I checked, you can use the backup data option four times per day at customized time intervals, and it would be great if the limit could be increased. Customers would love to have a bit more regular backup to deal with use cases involving an exchange of data.
The product's sales process needs improvement. It takes a lot of work to acquire it. AvePoint doesn't sell products directly to the customers. They take the help of IT system distributors. It is challenging for small or medium-sized businesses to purchase it. This particular area needs improvement compared to other companies.
The performance could be better. It takes a couple of hours to back up a whole environment. The restoration could be faster. I rate the performance a six out of ten.
As of now, AvePoint doesn't provide instructions about the licensing details or how the backups work. For improvement, AvePoint can provide details on how the tool's backup scope works. You can create a backup scope by following some rules provided by AvePoint. Based on the backup scope, you can create the container which will take the backup, but there are no clear details on the total licenses required for it and which mailboxes won't be covered under the backup because of the missing licenses. If AvePoint provides licensing details, it would be easy for an administrator to see the main sources or scope in terms of the license. The administrators can know the mailboxes considered under the backup.
I would like to see improvements in the tool's initial seed. The initial seed of around 10 TB of SharePoint data took 45 days to complete.
Its price is a problem in some cases, and they want us to find a cheaper solution. Some customers choose other backup solutions because AvePoint is Office 365 and CRM backup system, but they have other backup needs for Azure and so on. Such customers often choose another backup solution instead of AvePoint.
It is not a traditional restore process and it is somewhat limited in what we can do. We need to know specifically what data we need to restore, or a timestamp. If someone comes up to us and asks for the last six months of somebody's email then we can't do that. With respect to the reports, I would like to enhance the reports on what was backed up and added. To have it show you the amount of growth in the ecosystem, of the sectors of Exchange, SharePoint, and OneDrive would be useful.