It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
BMC Remedy Senior ITSM Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 10
Mar 26, 2025
BMC needs to improve its support response times as the current support is inadequate and we suffer from delayed responses. Additionally, Helix should be integrated as a single application with Discovery, monitoring, and Digital Workplace, allowing for easier management and greater functionality.
BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.
BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with...
It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
BMC needs to improve its support response times as the current support is inadequate and we suffer from delayed responses. Additionally, Helix should be integrated as a single application with Discovery, monitoring, and Digital Workplace, allowing for easier management and greater functionality.