SRE coordinator at a financial services firm with 201-500 employees
Real User
Top 10
Dec 2, 2025
CircleCI's Orbs are not as easy to use as they could be. If CircleCI implemented a function approach similar to GitHub Actions, it would be significantly better. CircleCI could be improved if it could function without Orbs. Instead of Orbs, using a function approach like GitHub Actions would be beneficial.
We've had occasional connectivity issues with cloud resources and build failure due to its own internal system setup and environment. That costs us credits. Support engineers do not thoroughly read and understand issues when emailing them. They reply to me with a totally different context about the problem. Just yesterday, my web applications failed to 'yarn build' after I downgraded the resource class from extr-large to large. I contacted support and got no reply. Billing is a mess. There is duplicate information in the bill downloaded from their website and when I asked for a consolidated bill, they just answered that they didn't have it. There is no transparency on how many billed minutes and credits I spent each day both on their website and the monthly bill which makes it difficult to understand when the monthly bill contains many refill item charges. It is difficult or impossible to track usage and burndown of my subscription and to gain total outstanding refill amounts on a daily basis. Their website doesn't provide sufficient information on credits allocated/calculated for my extra-large resource class.
CircleCI is a continuous integration and delivery platform that automates software development, streamlining the process for engineers and developers. It's valued for its ability to enhance development speed while maintaining high software quality. Known for its robust CI/CD capabilities, CircleCI supports a wide range of programming languages and integrations, allowing teams to build and deploy code with efficiency and reliability. Its flexibility and automation features help teams quickly...
CircleCI's Orbs are not as easy to use as they could be. If CircleCI implemented a function approach similar to GitHub Actions, it would be significantly better. CircleCI could be improved if it could function without Orbs. Instead of Orbs, using a function approach like GitHub Actions would be beneficial.
We've had occasional connectivity issues with cloud resources and build failure due to its own internal system setup and environment. That costs us credits. Support engineers do not thoroughly read and understand issues when emailing them. They reply to me with a totally different context about the problem. Just yesterday, my web applications failed to 'yarn build' after I downgraded the resource class from extr-large to large. I contacted support and got no reply. Billing is a mess. There is duplicate information in the bill downloaded from their website and when I asked for a consolidated bill, they just answered that they didn't have it. There is no transparency on how many billed minutes and credits I spent each day both on their website and the monthly bill which makes it difficult to understand when the monthly bill contains many refill item charges. It is difficult or impossible to track usage and burndown of my subscription and to gain total outstanding refill amounts on a daily basis. Their website doesn't provide sufficient information on credits allocated/calculated for my extra-large resource class.
The solution’s pricing could be better. In future releases, it may provide integration with Grafana or any tool for visualization.
There needs to be some improvement in the user interface of CircleCI.