System Engineer II at a tech services company with 1,001-5,000 employees
Real User
Top 20
Dec 4, 2025
For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers. Faster cloud virtualization performance for Hyper-V and VMware is needed since sometimes it is slower compared to expectations, and a more customizable retention policy would be beneficial. For integration, stronger ties with RMM and PSA tools would be advantageous, as well as improvements in documentation to include more technical depth and real-world examples. I have often faced issues with snapshot failures and found the provided error codes lacking solutions, which leads me to spend time raising support tickets.
President & CEO at a tech vendor with 51-200 employees
MSP
Top 10
Nov 18, 2025
I have not seen any reduction in the RTOs since I started using Datto SIRIS. We are experimenting with the one-click disaster recovery feature now. The limitations we found on it are related to VMware, not necessarily to anything else other than VMware. We included Hero Reports in our technology business reviews, and those were very beneficial to our IT reporting needs. It gave the team very easy access to the reports that we can look for to present to our customers regarding what we are doing with Hero Reports. We are not using the one-deploy secure edge integration with the BCDR. We have tried the one-click DR cleanup feature, and we only found it limited beneficial. The metadata that it was supposed to clean up was not that good. We had trouble with Cloud VLAN, specifically the one-click Cloud VLAN feature, in making the VMware visible on the network. We needed to open a case with Datto support. We had to upload our logs and they initially told us it is the network. Then we asked what part of the network, and they said maybe some additional ports need to be opened. We finally got it going, but saying that it is the network is not detailed enough. We need more specific information about the network. I was disappointed with the processing power and the storage capacity of the ALTO 5 device. Within two weeks of deploying it, I was getting emails that I need to upgrade it. The initial ALTO did not support VMware, but Datto SIRIS does. We are pushing the outer limit of it, so I have to review our retention and potentially upgrade. Unlocking more data storage capacity is something they can do better in Datto SIRIS so I do not have to ship products or parts when I am ready for the upgrade. If I need the upgrade, they can just unlock it for me remotely.
Senior AZURE Engineer at a tech vendor with 501-1,000 employees
Real User
Top 20
Nov 17, 2025
There is no room for improvement right now; it is good. Whatever is being done should be done with great efforts, or otherwise it is going to be too complicated.
Engineer at a renewables & environment company with 51-200 employees
Real User
Top 10
Oct 15, 2025
The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment. Integration backup for Mac OS is something I wish Datto SIRIS would improve.
I can't think of anything that can be improved with Datto SIRIS; it's a very good all-round product. If I could imagine a future feature to enhance my experience with Datto SIRIS, it would be better integration, especially since we're using the Datto RMM.
Datto SIRIS is a reliable, all-in-one business continuity and disaster recovery (BCDR) solution built for MSPs to prevent data loss and minimize downtime for clients, while building margins to grow their own business.
For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers. Faster cloud virtualization performance for Hyper-V and VMware is needed since sometimes it is slower compared to expectations, and a more customizable retention policy would be beneficial. For integration, stronger ties with RMM and PSA tools would be advantageous, as well as improvements in documentation to include more technical depth and real-world examples. I have often faced issues with snapshot failures and found the provided error codes lacking solutions, which leads me to spend time raising support tickets.
I have not seen any reduction in the RTOs since I started using Datto SIRIS. We are experimenting with the one-click disaster recovery feature now. The limitations we found on it are related to VMware, not necessarily to anything else other than VMware. We included Hero Reports in our technology business reviews, and those were very beneficial to our IT reporting needs. It gave the team very easy access to the reports that we can look for to present to our customers regarding what we are doing with Hero Reports. We are not using the one-deploy secure edge integration with the BCDR. We have tried the one-click DR cleanup feature, and we only found it limited beneficial. The metadata that it was supposed to clean up was not that good. We had trouble with Cloud VLAN, specifically the one-click Cloud VLAN feature, in making the VMware visible on the network. We needed to open a case with Datto support. We had to upload our logs and they initially told us it is the network. Then we asked what part of the network, and they said maybe some additional ports need to be opened. We finally got it going, but saying that it is the network is not detailed enough. We need more specific information about the network. I was disappointed with the processing power and the storage capacity of the ALTO 5 device. Within two weeks of deploying it, I was getting emails that I need to upgrade it. The initial ALTO did not support VMware, but Datto SIRIS does. We are pushing the outer limit of it, so I have to review our retention and potentially upgrade. Unlocking more data storage capacity is something they can do better in Datto SIRIS so I do not have to ship products or parts when I am ready for the upgrade. If I need the upgrade, they can just unlock it for me remotely.
There is no room for improvement right now; it is good. Whatever is being done should be done with great efforts, or otherwise it is going to be too complicated.
The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment. Integration backup for Mac OS is something I wish Datto SIRIS would improve.
I can't think of anything that can be improved with Datto SIRIS; it's a very good all-round product. If I could imagine a future feature to enhance my experience with Datto SIRIS, it would be better integration, especially since we're using the Datto RMM.