ESET Support at a computer software company with 11-50 employees
Reseller
May 25, 2023
Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI. For XDR tools like ESET Inspect, customers must have a higher knowledge of Windows internals and other "under the hood" processes that are underlying day-to-day activities in the network. There is a challenging learning curve that customers need to master and for the adequate implementation of an XDR solution, time is needed. Not for the installation of the software, that's easy, but for setting the solution to work satisfactorily concerning specifics of the environment. Also, never mind ESET's traditionally light footprint, every XDR solution asks for solid server power to process raw events from endpoints. The more you want to return for forensics, the larger the database.
ESET Inspect provides strong EDR capabilities with user-friendly operations and multilayered security for threat detection and response, supporting efficient management across multiple devices.ESET Inspect enables organizations to manage security effectively through its lightweight connector, handling EDR/XDR services for vulnerability and attack management. It allows tracking of potential threats, including lateral movements and anomaly detection, and employs XML-based rules for customized...
One area that needs improvement for the product is ransomware protection, which does not offer complete security.
The product is complex to configure, and there are too many errors that are not errors, making it an area that can be considered for improvement.
The platform's price could be better.
Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI. For XDR tools like ESET Inspect, customers must have a higher knowledge of Windows internals and other "under the hood" processes that are underlying day-to-day activities in the network. There is a challenging learning curve that customers need to master and for the adequate implementation of an XDR solution, time is needed. Not for the installation of the software, that's easy, but for setting the solution to work satisfactorily concerning specifics of the environment. Also, never mind ESET's traditionally light footprint, every XDR solution asks for solid server power to process raw events from endpoints. The more you want to return for forensics, the larger the database.