FreePBX could be improved by adding the feature to identify how many people are in a call right now on the dashboard, which would be quite helpful. Sometimes when I receive reports that a user is not able to make a call out or they are having a call drop issue, viewing the dashboard provides no data. If we have the live call feature, similar to the one in ViciDial, we can right away acknowledge that this is a real issue, not just that the person is dialing wrongly or something of that nature. That is one of the downsides I can see with FreePBX, but other than that, the other features are working great, including the CDR report, queue, ring group, announcement, and IVR. Everything else is satisfactory, and only the dashboard part that I mentioned needs improvement.
FreePBX can be improved as they come out with a new version every year or so. Their current version is FreePBX 17. The user community and the FAQ are great; you can search for just about anything you want to do on FreePBX and they're getting new AI engines and new text to speech engines from third party vendors all the time. So it's a very rich community. Sometimes the security is a bit odd with FreePBX, but security is a bit odd overall, so I don't know if that's a valid concern. I appreciate it; it's a good environment. Sangoma is the owner of the system. If I ever get stuck on something, and it doesn't happen very often, I can call and get help from Sangoma, and sometimes they want me to pay for it. It's fine if that's what it takes, but there's great support.
I believe FreePBX could be improved regarding the user interface. Sometimes the user interface has bugs, and when you apply configuration changes, they do not always apply properly. I have needed to access the command line interface and run commands to complete tasks. A more modern, responsive, and faster user interface would be beneficial.
They are a very mature product with continuous evolution and improvement. They focus on continual development and improvement. Throughout these 15 years of experience, it has never let us down. One area where they can continue to focus their improvements is support for third-party phones on the endpoint manager module. I think they need to include more brands and newer models on third-party brands. That is the one thing I would really ask them to improve.
FreePBX is a powerful open-source PBX system used for managing and deploying phone networks. It is known for its flexibility, cost-efficiency, and extensive feature set, making it suitable for businesses of all sizes seeking an effective VoIP solution.FreePBX provides a robust telephony infrastructure, giving businesses full control over their communications with easy scalability. Designed for any environment, it integrates seamlessly with existing systems and supports various communication...
FreePBX could be improved by adding the feature to identify how many people are in a call right now on the dashboard, which would be quite helpful. Sometimes when I receive reports that a user is not able to make a call out or they are having a call drop issue, viewing the dashboard provides no data. If we have the live call feature, similar to the one in ViciDial, we can right away acknowledge that this is a real issue, not just that the person is dialing wrongly or something of that nature. That is one of the downsides I can see with FreePBX, but other than that, the other features are working great, including the CDR report, queue, ring group, announcement, and IVR. Everything else is satisfactory, and only the dashboard part that I mentioned needs improvement.
FreePBX can be improved as they come out with a new version every year or so. Their current version is FreePBX 17. The user community and the FAQ are great; you can search for just about anything you want to do on FreePBX and they're getting new AI engines and new text to speech engines from third party vendors all the time. So it's a very rich community. Sometimes the security is a bit odd with FreePBX, but security is a bit odd overall, so I don't know if that's a valid concern. I appreciate it; it's a good environment. Sangoma is the owner of the system. If I ever get stuck on something, and it doesn't happen very often, I can call and get help from Sangoma, and sometimes they want me to pay for it. It's fine if that's what it takes, but there's great support.
I believe FreePBX could be improved regarding the user interface. Sometimes the user interface has bugs, and when you apply configuration changes, they do not always apply properly. I have needed to access the command line interface and run commands to complete tasks. A more modern, responsive, and faster user interface would be beneficial.
They are a very mature product with continuous evolution and improvement. They focus on continual development and improvement. Throughout these 15 years of experience, it has never let us down. One area where they can continue to focus their improvements is support for third-party phones on the endpoint manager module. I think they need to include more brands and newer models on third-party brands. That is the one thing I would really ask them to improve.