A few times, the bot becomes buggy and gives wrong information to patients, which is something that can be improved. There need to be some customization options available in FreshChat so I can use it in a more productive way. These two improvements would be sufficient: adding some customizations and fixing the bot when it becomes buggy and provides wrong information to patients. These two issues need to be corrected at the earliest.
Live Chat allows businesses to engage with customers in real-time, enhancing customer support and driving sales. It's a direct communication channel improving customer satisfaction and loyalty.
Businesses leveraging Live Chat solutions experience quicker response times and increased customer engagement. This tool is essential for providing immediate assistance, addressing customer inquiries, and resolving issues with efficiency. Live Chat is typically integrated on websites to...
WhatsApp deliverability is not 100%, and it should be improved.
I am satisfied with FreshChat as I have explored only two features and am not the right person to raise any improvements.
The initial setup is not very clear, especially the Not Freddy AI setup, which is linear.
A few times, the bot becomes buggy and gives wrong information to patients, which is something that can be improved. There need to be some customization options available in FreshChat so I can use it in a more productive way. These two improvements would be sufficient: adding some customizations and fixing the bot when it becomes buggy and provides wrong information to patients. These two issues need to be corrected at the earliest.