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FreshChat Reviews

Vendor: Freshworks
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    What is FreshChat?

    Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

    Get the Live Chat Buyer's Guide and find out what your peers are saying about FreshChat and more!
    Buyer's Guide
    Live Chat
    January 2026
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    Helped 881,082 peers since 2012

    FreshChat mindshare

    As of January 2026, the mindshare of FreshChat in the Live Chat category stands at 1.7%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Live Chat Market Share Distribution
    ProductMarket Share (%)
    FreshChat1.7%
    LiveChat13.5%
    NICE CXone10.8%
    Other74.0%
    Live Chat

    FreshChat customers

    Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS

    Product Categories

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