The best features FreshChat offers in my experience include automation, as it does not require human intervention until the problem is significant or necessary, saving substantial time and manpower. Additionally, it is affordable, as the subscription cost is quite low and easily manageable. Automation in FreshChat specifically helps me day-to-day. If a patient wants to know my clinic timing, the bot instantly answers with the clinic's hours. If patients want to know the treatment cost or consultation fee, the bot instantly replies with the price. If a patient wants to know about upcoming holidays or whether the clinic will be closed on a specific day, the bot replies very quickly without any human intervention. FreshChat has positively impacted my clinic by providing patients a better experience, as they do not have to wait for my call or email. FreshChat replies instantly, and if there is any query, patients can easily raise it on FreshChat. If human intervention is needed, it can be addressed later, saving time and making the patient experience smooth. Patients do not have to wait a long time for inquiries to be answered or to know when I will be available, what my clinic timing is, and what treatment prices are. The bot replies instantly, ensuring the patient experience remains smooth. I have noticed specific outcomes. Patients know the charges for consultation and treatment, so they do not waste time. If they want to book an appointment, they book it there and receive confirmation instantly. If a patient has undergone treatment and wants a follow-up, they can easily raise the query on FreshChat and get the appointment timing without having to call me or email me, as they can get the appointment right there on FreshChat.
