There are several areas where HeadSpin can be improved. One major feature that is problematic for us is the iOS experience; we often receive complaints from our team that device interaction on iOS is very poor compared to Android, making it difficult to test on iOS devices. Additionally, when using tvOS, the Apple TV can only connect via LAN and not through Wi-Fi, which prevents multi-region testing for tvOS since mobile device support is required. Furthermore, devices connected to HeadSpin are constantly draining their batteries, necessitating continuous charging, which can be improved. The support team for HeadSpin might need to scale up in size because there are many customers signing up, and their support team is not able to keep pace. Whenever we try to contact them or file a complaint, the response often takes a while. If HeadSpin improves the iOS experience, tvOS experience, and customer support team performance, I would change my rating from three to four. HeadSpin could improve by obtaining various devices, as sometimes we need to check devices not available in our country, which clients may have. It would be helpful if they could provide us with a device upon request. There is room for improvement in customer support because response times are slow when we have outages or questions, so they could definitely enhance that area.
HeadSpin would benefit by adding code coverage. On the front end, when we execute our automation or do a manual change, we don't know what percentage of the code has been tested. If HeadSpin could provide the coverage percentage, that would be helpful.
There is definitely room for improvement in terms of marketing. Marketing is something that is not that great. If you look at some of the other companies in the space, they have a lot of published case studies and tested models. They make a lot of noise. They have got some of their best customers talking about them, which is where HeadSpin needs to work. They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process. There is a great scope to improve professional services. The time to deploy is quite long. They can increase and improve the scope of their professional services and set up automation through scripts. They do it at this stage, but they're very expensive. I would love to see them come up with project-based costing for companies that are startups or low on funds. Apart from these, they have been on top of the game in terms of features. I can't think of any other new set of features at this point in time because they're already on top in terms of innovation.
Founder at a computer software company with 11-50 employees
Real User
Mar 29, 2020
Support and pricing could be improved. They are developing web applications, but their support for that is not good enough when you compare them with their mobile support. They have some features for web projects and some for mobile projects. It would be good if we can use similar mobile project features for web projects.
HeadSpin offers integrated performance testing with automation, providing an all-in-one platform to enhance app diagnostics and user experience across devices.
HeadSpin is an advanced tool for testing applications on Android and iOS, supporting automated, manual, and performance assessments. It enables quick debugging and integration with other tools for element searches. ERP report-based insights help management make strategic decisions. Users find its remote testing capabilities...
There are several areas where HeadSpin can be improved. One major feature that is problematic for us is the iOS experience; we often receive complaints from our team that device interaction on iOS is very poor compared to Android, making it difficult to test on iOS devices. Additionally, when using tvOS, the Apple TV can only connect via LAN and not through Wi-Fi, which prevents multi-region testing for tvOS since mobile device support is required. Furthermore, devices connected to HeadSpin are constantly draining their batteries, necessitating continuous charging, which can be improved. The support team for HeadSpin might need to scale up in size because there are many customers signing up, and their support team is not able to keep pace. Whenever we try to contact them or file a complaint, the response often takes a while. If HeadSpin improves the iOS experience, tvOS experience, and customer support team performance, I would change my rating from three to four. HeadSpin could improve by obtaining various devices, as sometimes we need to check devices not available in our country, which clients may have. It would be helpful if they could provide us with a device upon request. There is room for improvement in customer support because response times are slow when we have outages or questions, so they could definitely enhance that area.
HeadSpin would benefit by adding code coverage. On the front end, when we execute our automation or do a manual change, we don't know what percentage of the code has been tested. If HeadSpin could provide the coverage percentage, that would be helpful.
There is definitely room for improvement in terms of marketing. Marketing is something that is not that great. If you look at some of the other companies in the space, they have a lot of published case studies and tested models. They make a lot of noise. They have got some of their best customers talking about them, which is where HeadSpin needs to work. They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process. There is a great scope to improve professional services. The time to deploy is quite long. They can increase and improve the scope of their professional services and set up automation through scripts. They do it at this stage, but they're very expensive. I would love to see them come up with project-based costing for companies that are startups or low on funds. Apart from these, they have been on top of the game in terms of features. I can't think of any other new set of features at this point in time because they're already on top in terms of innovation.
Support and pricing could be improved. They are developing web applications, but their support for that is not good enough when you compare them with their mobile support. They have some features for web projects and some for mobile projects. It would be good if we can use similar mobile project features for web projects.