Product Manager at a tech consulting company with 201-500 employees
Real User
Top 5
Mar 27, 2026
I see a potential area of improvement for Jamf Connect from the commercial side, not from the technical side, because technically we do not have any issues. It is majorly the pricing. For the India market, it is very significant. Jamf should work on the pricing front so that it becomes more affordable for customers and adoption will increase for a market like India. India is a huge market for companies, and from that perspective, the price should be very affordable rather than becoming more expensive. Every year they make their product more expensive in India, which makes procurements more complex for us. Response time is something which Jamf Connect can work on for the India market.
User training has room for improvement. This improvement would benefit from more documentation, and I would appreciate seeing more automation pieces as well. I do not think there is a massive AI-driven policy with Jamf Connect based on my exposure to it, and that would be an area for improvement. I believe there could be more AI-driven policy recommendations than Jamf Connect currently offers.
One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want. As a technical person, I do not want to see that because these two are separate things and should be kept as separate. After the integration, they removed the menu bar option for the previous users of Jamf Connect, which is odd for the user because they know where they need to click to sync the password or go to the self-service and other options. However, with the integration of Self Service Plus, it is not there. That is a minus point as of now.
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
Real User
Top 5
Dec 3, 2024
There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affects our ability to deploy user-level configuration profiles.
Jamf Administrator at a financial services firm with 10,001+ employees
Real User
Jul 20, 2023
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
Information Technology System Administrator at General Assembly Space, Inc.
Real User
Jun 8, 2023
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
Senior Analyst at a tech vendor with 10,001+ employees
Real User
Jun 5, 2023
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.
Jamf Connect simplifies deployment and user authentication by integrating seamlessly with Azure AD and Active Directory, providing centralized identity management and minimizing password-related issues.Leveraging its capabilities such as single sign-on, multi-factor authentication, and password synchronization, Jamf Connect enhances security and user management efficiency. Users can easily manage accounts across multiple devices and IDP providers like Okta, benefiting from an intuitive...
I see a potential area of improvement for Jamf Connect from the commercial side, not from the technical side, because technically we do not have any issues. It is majorly the pricing. For the India market, it is very significant. Jamf should work on the pricing front so that it becomes more affordable for customers and adoption will increase for a market like India. India is a huge market for companies, and from that perspective, the price should be very affordable rather than becoming more expensive. Every year they make their product more expensive in India, which makes procurements more complex for us. Response time is something which Jamf Connect can work on for the India market.
User training has room for improvement. This improvement would benefit from more documentation, and I would appreciate seeing more automation pieces as well. I do not think there is a massive AI-driven policy with Jamf Connect based on my exposure to it, and that would be an area for improvement. I believe there could be more AI-driven policy recommendations than Jamf Connect currently offers.
One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want. As a technical person, I do not want to see that because these two are separate things and should be kept as separate. After the integration, they removed the menu bar option for the previous users of Jamf Connect, which is odd for the user because they know where they need to click to sync the password or go to the self-service and other options. However, with the integration of Self Service Plus, it is not there. That is a minus point as of now.
There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affects our ability to deploy user-level configuration profiles.
There is room for improvement in the pricing. It could be a little lower.
The solution’s technical support is bad and should be improved.
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.