One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want. As a technical person, I do not want to see that because these two are separate things and should be kept as separate. After the integration, they removed the menu bar option for the previous users of Jamf Connect, which is odd for the user because they know where they need to click to sync the password or go to the self-service and other options. However, with the integration of Self Service Plus, it is not there. That is a minus point as of now.
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
Real User
Top 5
Dec 3, 2024
There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affects our ability to deploy user-level configuration profiles.
Jamf Administrator at a financial services firm with 10,001+ employees
Real User
Jul 20, 2023
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
Information Technology System Administrator at General Assembly
Real User
Jun 8, 2023
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
Senior Analyst at a tech vendor with 10,001+ employees
Real User
Jun 5, 2023
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.
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One area of Jamf Connect that I think could be improved is the recent merger with Self Service Plus, which is a solution we did not want. As a technical person, I do not want to see that because these two are separate things and should be kept as separate. After the integration, they removed the menu bar option for the previous users of Jamf Connect, which is odd for the user because they know where they need to click to sync the password or go to the self-service and other options. However, with the integration of Self Service Plus, it is not there. That is a minus point as of now.
There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affects our ability to deploy user-level configuration profiles.
There is room for improvement in the pricing. It could be a little lower.
The solution’s technical support is bad and should be improved.
Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient. I would appreciate having more videos demonstrating how the offline MFA functions.
The logs are an area with a shortcoming. The area that needs to be made simpler is while we are checking the logs to see what happened. Overall, it is performing very well for us. There is one feature called FileVault login, but I'm not sure if it's a macOS limitation or if it is impacting Jamf Connect. I'm not certain about one thing, which is figuring out the behavior of the FileVault restart, like an authenticated restart.
The only real thing that I could say could use improvement is that sometimes there are minor bug issues here and there, which seems to be the case with many Jamf products. They constantly bring out new features and implement many things to support the community. However, sometimes they have regressions or bugs that resurface in later versions, which can be frustrating considering the professional-level software you are paying for. It seems like they should be more thorough in their code development and testing. So, overall, it's just a lack of consistent experience sometimes with some of their features. On the flip side, they do provide great support overall.
We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA.