Contract Manager at a engineering company with 1,001-5,000 employees
Real User
Top 20
May 9, 2024
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Benefits Administration refers to managing an organization's employee benefits program, encompassing tasks such as enrollment, tracking, and legal compliance.Automation of benefit administration processes leads to greater efficiency and accuracy, reducing manual errors and administrative costs. Comprehensive integration with HR systems ensures data consistency and simplified workflow management. It helps to maintain compliance with regulations and offers employees a self-service portal for...
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.