General manager at a tech services company with 201-500 employees
Real User
Top 5
Feb 11, 2025
Further integration across different Microsoft products would be an improvement. Introduction of more AI automation into the products would also be beneficial. The integration is not as seamless compared to competitors like Palo Alto.
With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.
Attack Surface Management (ASM) refers to the proactive practice of identifying, assessing, and monitoring an organization's entire digital footprint to manage vulnerabilities.Organizations use ASM to uncover hidden assets, assess vulnerabilities, and prioritize remediation efforts. ASM tools automate discovery processes, offering real-time insights into security postures and surface threats. ASM provides a comprehensive view of risks, helping teams protect their infrastructures from dynamic...
Further integration across different Microsoft products would be an improvement. Introduction of more AI automation into the products would also be beneficial. The integration is not as seamless compared to competitors like Palo Alto.
With Microsoft, support is always crazy, it's not easy to get support. That's their weakness. They need to improve their support. Microsoft will always give good support to their big customers or partners, but we're not a big company. If you had a thousand employees and were a big customer, maybe they'd offer better support. But in my 35 years of IT experience, it's always been the same with Microsoft. They transfer us to Europe because we speak French, but when we want to speak in English, they transfer us to people who don't know the product. Most of the time, we find a solution before they call us back.