I think North Cloud can be improved by enhancing what we call client support. Currently, when you need to chat with an agent, you have to go through the chatbot, which sometimes tries to solve your problems, sometimes fails, and takes a lot of time to route you to a human agent. When you do reach a human agent, they are not responsive enough, so if they can fix the customer support, everything will be smooth. North Cloud is accurate and provides good responses, but it often lacks what we call memory. Sometimes when you have a session or conversation and then log out, you realize that the AI is going to forget exactly where you were. The accuracy is adequate as far as how responses are generated, but the memory is something they need to improve.
North recently added support for database reservations, which would have been next on my wish list. I look forward to their menu expanding as AWS adds additional savings vehicles.
Director of Engineering at a manufacturing company with 11-50 employees
Real User
Top 10
Dec 5, 2025
The only features missing from North Cloud that I believe would be helpful are ones that AWS themselves have yet to offer. For example, more expansive RDS / Database savings plans offerings. This isn't a limitation on the North side, as they were able to rapidly add support for the existing database savings plans offerings when they launched, but more of an AWS limitation.
I'm not really sure how North Cloud can be improved, but if I had to pick something, maybe some integrations with Slack or something, because it can be a bit difficult to jump around different panels. Working with a very lean team, we have to jump into multiple panels for logging, cloud, patching, and things like that. More integrations for a single-pane-of-glass-type plug-in for existing channels would be nice. I don't think the improvements I mentioned would factor into my decision to not go with North Cloud; it would just be something where, if this was in place, it would be easier for me and my team to more proactively adopt the platform. It's already really easy to adopt, and it's very low-friction to get it all set up; we would just prefer to plug this into our existing monitoring channels.
North Cloud provides cost management solutions tailored for AWS, helping businesses reduce expenditures through no-commitment savings plans and user-friendly dashboards.North Cloud stands out with its seamless onboarding, intuitive spend breakdowns, and proactive cost-saving guidance. The automated plan management and environmentally optimized interface add value. Users find it surpasses AWS Cost Explorer by offering detailed spend insights and reduced AWS expenditures. Its non-invasive...
I think North Cloud can be improved by enhancing what we call client support. Currently, when you need to chat with an agent, you have to go through the chatbot, which sometimes tries to solve your problems, sometimes fails, and takes a lot of time to route you to a human agent. When you do reach a human agent, they are not responsive enough, so if they can fix the customer support, everything will be smooth. North Cloud is accurate and provides good responses, but it often lacks what we call memory. Sometimes when you have a session or conversation and then log out, you realize that the AI is going to forget exactly where you were. The accuracy is adequate as far as how responses are generated, but the memory is something they need to improve.
North recently added support for database reservations, which would have been next on my wish list. I look forward to their menu expanding as AWS adds additional savings vehicles.
The only features missing from North Cloud that I believe would be helpful are ones that AWS themselves have yet to offer. For example, more expansive RDS / Database savings plans offerings. This isn't a limitation on the North side, as they were able to rapidly add support for the existing database savings plans offerings when they launched, but more of an AWS limitation.
I'm not really sure how North Cloud can be improved, but if I had to pick something, maybe some integrations with Slack or something, because it can be a bit difficult to jump around different panels. Working with a very lean team, we have to jump into multiple panels for logging, cloud, patching, and things like that. More integrations for a single-pane-of-glass-type plug-in for existing channels would be nice. I don't think the improvements I mentioned would factor into my decision to not go with North Cloud; it would just be something where, if this was in place, it would be easier for me and my team to more proactively adopt the platform. It's already really easy to adopt, and it's very low-friction to get it all set up; we would just prefer to plug this into our existing monitoring channels.