Overall, I have had a positive experience with TraceLink, but there are always a few opportunities for improvement. One area would be making the dashboard more customizable so different teams can focus on the metrics that matter most to them. I would also like to see more advanced reporting and analytics with easier report creation. While the platform is already intuitive, simplifying a few workflows for new users could reduce the onboarding time even further. Finally, expanding the integration with additional ERP, WMS, and transportation management systems would make data sharing even more seamless across the supply chain. These are relatively minor enhancements and overall, the platform has been reliable and valuable for our operations. One additional improvement I would like to suggest is providing more personalized dashboards and notification settings for different user roles. Operations, logistics, and management teams often need different information. Having more flexibility would improve the user experience. I would also like to see more AI-driven insights that can predict potential supply chain disruptions and recommend actions before the issues escalate. Finally, adding more interactive training resources and in-app guidance would help new users become productive even faster. These are enhancements rather than major concerns, and overall, I found the platform to be really reliable, easy to use, and very effective for improving supply chain visibility and collaboration.
I believe there are more improvements that need to be done on the features, especially around looking up the serial number for quick searches and also the reporting, which needs improvement so that users should be able to go in and get different types of reports and dashboard information that will be helpful. To improve TraceLink, I think they first need to have a customer call center where people can call in to follow up on issues. Currently, we tend to be emailing, and sometimes it is not clear if someone is working on the issue or when they are going to get back to you. That is critical, and I am saying that not because I have an issue now, but when I do have an issue, I need to know someone is working on it and when they are going to get back to me. If there is a contact, sometimes it is much easier to talk to the person than to send multiple emails back and forth to get something resolved, which is not helpful either because of the different time zones involved. The needed improvements are around customer service, reporting, dashboards, and country requirements. If that information was available on the website or somewhere where people can reference it, that would be helpful. Then if they had more detailed questions, they can go to TraceLink for clarification.
Tracelink Administrator at a pharma/biotech company with 10,001+ employees
Real User
Top 20
May 19, 2026
TraceLink can improve by potentially extending their service beyond healthcare for supply chain, which is what they are trying to do. Today, I would say it is a very steady solution. For me, it is a perfect solution.
TraceLink offers robust solutions for pharmaceutical track and trace, enhancing supply chain visibility and compliance. Leveraging cloud-based technology, it connects companies across the globe, facilitating secure and efficient information sharing, while maintaining high standards of quality and safety.TraceLink provides a comprehensive platform designed to streamline operations within the pharmaceutical industry. It enables companies to effectively manage supply chain data, ensuring...
Overall, I have had a positive experience with TraceLink, but there are always a few opportunities for improvement. One area would be making the dashboard more customizable so different teams can focus on the metrics that matter most to them. I would also like to see more advanced reporting and analytics with easier report creation. While the platform is already intuitive, simplifying a few workflows for new users could reduce the onboarding time even further. Finally, expanding the integration with additional ERP, WMS, and transportation management systems would make data sharing even more seamless across the supply chain. These are relatively minor enhancements and overall, the platform has been reliable and valuable for our operations. One additional improvement I would like to suggest is providing more personalized dashboards and notification settings for different user roles. Operations, logistics, and management teams often need different information. Having more flexibility would improve the user experience. I would also like to see more AI-driven insights that can predict potential supply chain disruptions and recommend actions before the issues escalate. Finally, adding more interactive training resources and in-app guidance would help new users become productive even faster. These are enhancements rather than major concerns, and overall, I found the platform to be really reliable, easy to use, and very effective for improving supply chain visibility and collaboration.
I believe there are more improvements that need to be done on the features, especially around looking up the serial number for quick searches and also the reporting, which needs improvement so that users should be able to go in and get different types of reports and dashboard information that will be helpful. To improve TraceLink, I think they first need to have a customer call center where people can call in to follow up on issues. Currently, we tend to be emailing, and sometimes it is not clear if someone is working on the issue or when they are going to get back to you. That is critical, and I am saying that not because I have an issue now, but when I do have an issue, I need to know someone is working on it and when they are going to get back to me. If there is a contact, sometimes it is much easier to talk to the person than to send multiple emails back and forth to get something resolved, which is not helpful either because of the different time zones involved. The needed improvements are around customer service, reporting, dashboards, and country requirements. If that information was available on the website or somewhere where people can reference it, that would be helpful. Then if they had more detailed questions, they can go to TraceLink for clarification.
TraceLink can improve by potentially extending their service beyond healthcare for supply chain, which is what they are trying to do. Today, I would say it is a very steady solution. For me, it is a perfect solution.