TraceLink Reviews

TraceLink is used primarily for government regulations to make products serialized and to ensure that products are authenticated, with the main purpose of implementation being to avoid counterfeit products.

A product master is added to TraceLink, and once added, a serial number is generated. The generated serial number is then passed to a line system that prints the numbers, and at the time of dispatch, the number is uploaded to TraceLink. As the shipment starts from the warehouse, it is exchanged with the supply chain, and when the supply chain syncs with the repository called VRS, it has been verified in the USA. For other markets, the data is synced with government portals that ensure product authentication when required.

TraceLink offers a rigid platform that is very elastic as per data requirements, along with 24/7 customer service and a knowledgeable team. Recently, TraceLink has launched generative AI for their new product over supply chain, and they are yet to launch it for their existing modules that are in the pipeline.

As a pharma industry, the focus is on product and manufacturing facility and market expansion, and TraceLink helps by providing a good platform so that the business can be concentrated on instead of worrying about platform requirements or development.

There is not a need for improvement yet because TraceLink's full offerings are not yet fully utilized, but currently, there are enough features to use.

TraceLink has been used for the last six years.

When two or three shipment dispatches are planned, or even more than 20 or 80, each shipment has data that fluctuates between 80 MB to 2 GB with more than 10 to 12 events per unit. TraceLink is very elastic, and whenever there is a huge dispatch planned, there are no hurdles in dispatching data to customers in the supply chain. If anything goes wrong, an email is received from TraceLink before even reaching out to them, showing their proactive approach.

TraceLink offers a rigid platform that is very elastic as per data requirements, along with 24/7 customer service and a knowledgeable team.

If anything goes wrong, an email is received from TraceLink before even reaching out to them, showing their proactive approach.

A recent evaluation process found that TraceLink is smooth and easier to use than SAP ATTP, which is why a rating of nine was given.

TraceLink is currently transitioning from their classic portal to the Opus platform, which is very rigid and designed for future expansion, indicating specific improvements that have been seen since using TraceLink.

Currently, TraceLink's AI has a generative approach, and they are working on qualifying and certifying an AI approach with the ISO team, which is still in progress, so a comment cannot be made at this time.

The AI capabilities are not yet released and are under qualification, so updates regarding their accuracy and reliability of output will have to be awaited.

TraceLink is always the preferred choice. The overall rating given to TraceLink is nine out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for TraceLink involves product registration, commissioning a file verification, disposition assign, CMO and customer onboarding, and tracking of the orders with our customers.

Regarding product registration, I go to the products tab and provide the product name, which country I am manufacturing in, the generic name of the product, the strength, and the count type such as 100 count, 20 count, or 50 counts. I provide the counts and then the GTINs for the particular product against NDC. I also provide the number of units and number of shipper per case such as bottles per case with aggregation quantities and the SSCC number for that. Additionally, I provide the NDCs and internal material numbers such as NDC 532 and 542, and save it. This process is for product registration.

For tracking orders with my customers, I go to the product track verification tab, and there I can find day-wise tracking. On the current date, I can see how many orders have been released, to which customer, and the quantity released, which I can verify against the PO number. Inside that, it provides the details of which product it is and how long it took to release it. This is part of product verification. If I go to Info Exchange, I can also find information on whether the respective data and files have moved to the customer or not.

In addition to my main use cases for TraceLink, I have to handle CMO onboarding in a manner similar to product registration time, where I provide the GLN of the manufacturers and the GLN of the CMO who is going to process it. I also have to utilize Service Links from the manufacturer to CMO in TraceLink so that the communication between both customers initiates. This is a basic activity we perform for Service Link and assigning activities of disposition, including assigning serial numbers to the required CMO from the manufacturer.

The best features TraceLink offers in my experience include order tracking, which is one of the best, and the fact that I have never faced serial number duplicacy in my 12 years of experience with TraceLink, which is commendable. Apart from the basic TraceLink features, there is TraceLink University that provides an overview of different countries and an examination for TraceLink authentication, resulting in TraceLink certified users. Additionally, there is another platform called Opus that provides an enhanced experience.

TraceLink has positively impacted my organization because everything is transparent, allowing us to easily track orders customer-wise and verify serial number statuses, confirming whether serial numbers are assigned or not. This transparency provides a lot of positive support for our day-to-day operations, and I truly appreciate using TraceLink.

There are improvements TraceLink can make. For example, the search buttons only function for a particular time frame such as a 30-day limit. When searching for data from six months ago, I must manually select from date to date, which is cumbersome. It would be beneficial to have a one-year time frame for searching easily. I currently find it inconvenient to go back to find older orders using the outdated calendar navigation. Additionally, sometimes the receipt of an order during outbound delivery creation times leads TraceLink to get stuck, stating it cannot communicate with the server, which I believe is an issue from TraceLink's end. Lastly, the report printing feature only allows for printing one page at a time rather than all pages at once, which should be improved.

I would like to add that while TraceLink has other applications called Opus and University, there is little awareness of them, as there are not many ads or training available. We have accounts for Opus, but we could not utilize that application effectively due to a lack of training. Providing training modules for Opus and communication regarding new application modules would be very beneficial for users.

I believe TraceLink needs to adopt the latest AI technologies, as the pharmaceutical industry is advancing in that direction. Many peer applications of TraceLink already incorporate AI, so keeping up with these updates is essential for operational and quality improvements.

I have been using TraceLink for the last four years.

TraceLink is, in my experience, very stable.

The scalability of TraceLink is excellent; in recent years, I have added many products, and numerous orders get dispatched daily. The application flow remains smooth, which is why I rated it an eight.

My experience with TraceLink customer support is mixed; I sometimes receive a quick response and resolution within one to six hours, while other times it can take two to three days to get follow-up actions.

Before choosing TraceLink, we evaluated a different application called Verify Brand, which is an in-built software of Optel solutions. We decided to switch to TraceLink for a more standardized application.

I do not see any challenges with the implementation process of TraceLink; it is standard and managed professionally.

We have in-built experts on TraceLink, such as myself, who primarily handle user training and onboarding. I create accounts for the new users based on our internal processes, and provide them with training on how to operate the TraceLink application, including the options they need to use, how to search, how to export reports, and how to verify various elements and use other platforms such as Opus.

I have seen a return on investment with TraceLink because of the SIT application. We are fulfilling orders of our controlled substance products within our ANA Pharmaceuticals premises, which, without SIT, would force us to engage another vendor or 3PL to store and deliver our products, significantly increasing costs and space usage.

Regarding pricing, setup cost, and licensing for TraceLink, I received the complete contract renewal details from the TraceLink team last year. I gathered the necessary and non-necessary information, including the licensing part, for my management's approval. My inputs helped finalize the number of licenses and costs of the applications.

Since day one, we have been using TraceLink and have not switched to a different solution.

We use two systems in our manufacturing unit, including an Optel system that is completely integrated with TraceLink numbers. We have been directly integrated with TraceLink since 2016, exchanging serial numbers and commissioning from day one.

TraceLink helps me manage supply chain disruptions or unexpected changes through SIT and Opus. We utilize SIT daily, and if unexpected errors or changes arise, TraceLink provides pop-ups detailing the reasons behind the work stoppage, enabling us to address the issues.

TraceLink supports collaboration between different teams in our supply chain, as we have integrated it with our ERP system, ensuring that activities reflected in our ERP are mirrored in TraceLink after fulfilling the orders.

We do not have any specific metrics to measure TraceLink usage, and I do not follow regular checks.

My advice to others looking into using TraceLink is that if you want a stable application that supports your growing business plans, you should definitely choose TraceLink as your number one option. I rated TraceLink an eight based on its overall performance and capabilities.

Public Cloud

Amazon Web Services (AWS)

My main use case for TraceLink includes using the SOM, SCM, info exchange, and master data creations.

In a typical workflow when using TraceLink, I first create the master data in TraceLink, then in L3, a person requests the serial numbers, and at that time, serial numbers are provided in TraceLink as that is an L4 system. After completion of the L3 system batch, I again send post to batch and export the batch to TraceLink, and at that time, I verify the info exchange to ensure the entire batch was posted.

The best features TraceLink offers are all options including SCM, SOM, serial number exchange, info exchange, and serial number operation management, all of which are user-friendly applications.

Among those features, I find that serial number exchange and operation management stand out as most valuable for my team because they made our daily work much easier.

TraceLink has positively impacted my organization and is very effective.

TraceLink could be improved to collect more data.

I have been working in my current field for the last three years.

TraceLink has been stable in my experience; I have three years of experience with TraceLink, and it is a good application. It is user-friendly, and the options are also very user-friendly, making for nice designing in TraceLink.

TraceLink's scalability for my organization is currently good; there is no need for more options and no need for updates.

The customer support for TraceLink is good.

Previously, I used another solution before TraceLink, which was SAP ATTP.

I switched to TraceLink from SAP ATTP for my needs.

I have seen a return on investment from using TraceLink; it is very good.

I advise others looking into using TraceLink because it is a user-friendly application and should be considered.

I use TraceLink to receive serials from our MAH and transfer them to our serialization system. After we produce the serialized product, we transfer it from our system back to their system through TraceLink. I work as an admin on the system and am responsible for monitoring it. When we receive serials from the MAH company to our serialized system and after we produce the product, we send the serialized product through our system via TraceLink back to the MAH company.

The best features TraceLink offers are the sync between the MAH and our serialized system. It operates on time and immediately. When we request serials, we receive them directly with no delay. When I monitor the system, it is simple and easy for me to trace it and troubleshoot any issues. TraceLink troubleshooting is very straightforward.

At this moment, I do not have anything for TraceLink to improve because everything works well. When we find any issues, we raise a ticket and the support team resolves it directly.

I have been using TraceLink for two years, and we have many projects with TraceLink.

Sometimes when our serialized system pushes the serials, there are issues between our system and TraceLink and sometimes between our system, TraceLink, and the MAH company. TraceLink provides detailed information on the issues. During troubleshooting, when we read the alerts and details of these issues, we can determine where the issues are and identify the root cause.

The support team is responsive and supportive.

We started using TraceLink directly without prior solutions.

We implemented TraceLink directly because our MAH company uses this system and requested that we use it as well.

We are a partner.

I do not have the price list or setup cost information because the MAH company covered it. We did not pay anything.

TraceLink is the main system for us because we receive serials from our MAH, and without it, we cannot produce the product. TraceLink is vital for us because we cannot produce any product for our client, the MAH, without the TraceLink connection. We need the connection to be operational to receive serials from our MAH partner to our serialized system. After we finish the product, we push the serialized serials back to the MAH through TraceLink. The support team performs well. I rate this review as a 9 out of 10.

Public Cloud

Other

My main use case for TraceLink is to support the Drug Supply Chain Security Act.

A specific example of how I use TraceLink is that our CMOs receive the serial numbers, and then they print those serial numbers on the actual finished drug product labeled for patients. We then send the data to the 3PL, which receives the product for distribution to either wholesalers or specialty pharmacies.

My main use case with TraceLink is to have a serial number on each unit of sale and to be able to trace the unit.

The best features TraceLink offers include the serial number feature, which I believe they do a good job of providing, the community events that they host, which are helpful, and their portal has improved over the years, especially the user interface, though there are more improvements that need to be done.

TraceLink positively impacts my organization because without serial numbers, you are not able to sell your drug and provide that drug to a patient.

The community events help us because they provide insights into challenges whether they are in the US, Europe, or any other country. Depending on the market, we have to be able to adapt to those requirements from the government, with examples in Russia where they are using crypto and in other countries where there might be additional requirements. I think TraceLink has been providing good information back to the community. Currently, the UK is uncertain, and I am still waiting to hear back. I sent a message to the community this week to find out what is happening in the UK regarding serialization.

I believe there are more improvements that need to be done on the features, especially around looking up the serial number for quick searches and also the reporting, which needs improvement so that users should be able to go in and get different types of reports and dashboard information that will be helpful.

To improve TraceLink, I think they first need to have a customer call center where people can call in to follow up on issues. Currently, we tend to be emailing, and sometimes it is not clear if someone is working on the issue or when they are going to get back to you. That is critical, and I am saying that not because I have an issue now, but when I do have an issue, I need to know someone is working on it and when they are going to get back to me. If there is a contact, sometimes it is much easier to talk to the person than to send multiple emails back and forth to get something resolved, which is not helpful either because of the different time zones involved.

The needed improvements are around customer service, reporting, dashboards, and country requirements. If that information was available on the website or somewhere where people can reference it, that would be helpful. Then if they had more detailed questions, they can go to TraceLink for clarification.

I have been using TraceLink since 2015.

TraceLink is stable.

I believe TraceLink is pretty scalable. I have not seen any issues, but I am a small pharmaceutical company.

Customer support could be improved.

I would rate the customer support a seven on a scale of one to ten.

I did not use a different solution before TraceLink.

I have to pass on the experience with pricing, setup cost, and licensing because I was not involved in those aspects.

My company does not have a business relationship with TraceLink other than being a customer.

I do not have any metrics in terms of money saved or fewer employees needed to share, but the metric I can provide is that it is a compliance requirement. If you want to sell your product, you need to have a serial number on it, so it is not a choice whether I use it or not. While I could work with another competitor to TraceLink, I think TraceLink has been doing a good job, and people tend to use them.

I have to pass on the experience with pricing, setup cost, and licensing because I was not involved in those aspects.

Before choosing TraceLink, I evaluated other options in terms of RFXcel, which was another provider that was evaluated but was not selected.

My advice to others looking into using TraceLink is that it is a well-known brand in the industry for serialization. It really comes down to your customer relations manager and your representative and how they are going to support you and get the task done in time. I would also advise customers to start early with the project because there are different issues that come up during the implementation, and starting early gives you time to address them. Otherwise, you are rushing, and it could delay the project. I would rate this review an eight on a scale of one to ten.

Public Cloud

Other

My main use case is onboarding the CMOs and ensuring that serialization data works properly. Serialization data are transmitted successfully without any issue, so I am troubleshooting serialization data for TraceLink.

In my day-to-day work with TraceLink, I am performing the setup, managing master data, CMO location, serialization data, and I am also troubleshooting serialization data. I am monitoring serialization data every day, ensuring that we receive the serialization data from the CMO successfully. If there is any issue, we are tracking and attempting to resolve the issues.

The best features TraceLink offers are their good networks. They are working with a lot of partners and customers with a lot of serialization data. It is a very steady solution, very easy to use, and not so complicated.

The strong network of partners and customers helps me in my work because, as we have a lot of transactions, we have not too many issues. It works very well. It is easy to connect to the partners and very easy to use.

TraceLink has impacted our organization positively since we have to use serialization software, and TraceLink is the best solution in the market. Without this solution, we cannot work for serialization.

TraceLink can improve by potentially extending their service beyond healthcare for supply chain, which is what they are trying to do. Today, I would say it is a very steady solution. For me, it is a perfect solution.

I have been using TraceLink since 2020, which is more than six years.

TraceLink is very stable.

TraceLink's scalability allows the platform to support global deployments, multiple production sites, large partner networks, and evolving compliance requirements without requiring a complete redesign of the architecture. Another key advantage is the speed of integrating new partners and adapting to new business processes compared to more traditional solutions.

The customer support for TraceLink is very available. Responses are very fast and always available when we contact them, and it is easy to contact.

I would rate the customer support an eight on a scale of one to ten.

I did not previously use a different solution before TraceLink.

Before choosing TraceLink, I did not evaluate any other options. I am an end user, so this is the role of the buyer people.

I would advise others looking into using TraceLink to choose it without any doubt. It is a very steady company, very serious, and they are connected to a lot of partners. I rate this review nine out of ten.

Public Cloud

Amazon Web Services (AWS)

My main use case for TraceLink is in my software where I need a supply chain module integration and third-party API integration. I use TraceLink for this supply chain integration into my software.

In my recent project for an aerospace company, we were using different third-party companies to obtain different airplane parts. We used to order those parts from different suppliers and vendors. We had a need to manage this supply chain requirement and handle multiple vendors and multiple third-party suppliers. I got a chance to integrate, learn about TraceLink and its features, and we used those to integrate. We integrated TraceLink in our software, and it helped us significantly in solving the problems faced during the supply chain handling for my organization.

TraceLink offers several valuable features in my experience, including different kinds of authentication, API integration, and the ease of using the logging feature.

The API integration and logging features help me in my day-to-day work with third-party suppliers and vendors for ordering different kinds of aerospace domain parts. These features successfully handle each kind of customer and their billing and invoicing, along with the different kinds of features or APIs we required. TraceLink helped us with all these resources for supply chain and endpoints that were successfully implemented during the API integration.

TraceLink's logging features allow me to easily troubleshoot issues during integration. I want to highlight the logging features in particular. After implementing TraceLink, we were able to solve many issues that we were facing during handling different kinds of supply chain issues and managing multiple suppliers, their invoices, payments, and billings.

In my opinion, a faster onboarding process when a new user onboards and uses TraceLink would be very helpful. Resolving the initial issues that were faced during onboarding would allow for more effective use of TraceLink.

Additionally, some API-related documentation needs to be improved.

I have been using TraceLink for the last one year in my applications.

TraceLink is quite stable based on my last twelve months of experience.

TraceLink was quite scalable. After six months of use, our requirements grew along with our customer base, and TraceLink was able to scale to our needs very well.

We faced some uncertainty with a few options in TraceLink, so we reached out to customer support. Their response was very timely, resolving our queries and doubts, making the customer support excellent.

Previously, I was using a Microsoft product before TraceLink.

The challenge I faced during integrating TraceLink was the initial onboarding of the software integration in my product, which was a lengthy process to get TraceLink onboarded in my organization. There were several challenges to set up TraceLink's API, and I was facing many issues. However, TraceLink has a very good logging feature that helped us identify the issues and solve the problems during the integration, and then everything went smoothly.

After integrating TraceLink, we were able to reduce our operation timeline by six months, which was a very fruitful outcome. This eventually saved a considerable amount of cost as well. The ability to reduce the operation timeline by six months allowed for a very fruitful outcome and it has resulted in significant cost savings.

My experience with setting up the cost was slightly satisfactory. The licensing and cost were straightforward, as they were clearly mentioned in the proposal, and I faced no issues.

We evaluated several other products before choosing TraceLink, though I am not certain about the actual names.

I advise other companies to definitely try TraceLink, as it is a very good product for supply chain requirements and complexities in the supply chain department of an organization. You should definitely go with TraceLink and use it, and at least try it once, and you will be very satisfied with using TraceLink in your organization.

TraceLink is a very good product with excellent technicalities, features, and customer support, so I am very satisfied with TraceLink. I gave this review a rating of eight out of ten.

My main use case for TraceLink is that it is a good platform for pharma serialization and track and trace compliance across global markets.

In my daily work, when we create the serial number ranges and requests in TraceLink, they are accordingly received, and we get notifications, full links, and everything is updated regularly across global supply chain management. This has been very beneficial for our operations.

Regarding my main use case with TraceLink, I find it a wonderful application. Compared to all other ATTP and RFXA applications, I prefer TraceLink because it is excellent for troubleshooting, serialization events, and reconciliation activities.

TraceLink offers several best features, including supporting regulatory compliance such as serialization and supply chain reporting requirements, and it helps in serial number management, aggregation, and product traceability effectively.

TraceLink is a user-friendly application that we can easily understand, and it has been helpful to us.

TraceLink has positively impacted our organization as we are using it for European and US markets, including DSCSA and EU FMD. We have had good receiving experiences and there have not been any queries about TraceLink. Overall, it has been excellent.

TraceLink is useful for integration and data exchange with packaging systems and enterprise systems, demonstrating how it has benefited our organization.

I believe TraceLink requires proper training to understand workflows, reports, and troubleshooting for improvement.

I have been working in my current field for one year and six months.

TraceLink is stable.

TraceLink's scalability is very good as it is a platform suitable for pharmaceutical industries and across supply chain end-to-end global compliance. We can easily integrate it with our packaging lines.

TraceLink's customer support has been very good. Whether for integration purposes or any support needs, the support team has been very helpful.

Before TraceLink, we used two solutions: ATTP and SAP ATTP. While we can use both, I prefer TraceLink compared to ATTP as most things are better with TraceLink.

I have seen a return on investment with TraceLink as it has saved time and money. TraceLink has a good interface.

My experience with pricing, setup costs, and licensing for TraceLink was that everything was good, but that is confidential, so I cannot share details.

TraceLink is an overall very good application for me and for everyone. TraceLink is deployed in our organization using a private cloud.

Regarding TraceLink's AI capabilities, I think governance and security are handled well for serialization and end-to-end supply chain. The accuracy and reliability of the output from TraceLink's AI capabilities are very good overall. It provides good help for the system.

My advice for others looking into using TraceLink is that it is a reliable platform for pharma and track and trace serialization management, helping with compliance, serial number handling, reconciliations, and supply chain visibility. However, proper implementation, integration, and training are important for smooth operation.

I would rate this review a ten out of ten.

My main use case for TraceLink is to configure the product master setup, serial number generation, and serial number assignment to particular sites, as well as partner master data setup. I also work with government reporting, as different countries have different types of government reporting requirements, and I utilize that module as well. Additionally, I collaborate with new CMOs.

A specific example of how I use TraceLink in my daily work is when we onboarded a new CMO for our company. We sent them an invite to the particular pharma company, SNX invite, and SNM invite so that serial number generation would be exchanged to their system. Once the actual setup was completed, I performed the partner master setup for the particular CMO, configured the product, generated the serial number, and assigned it to the product in the SNX profile for the particular CMO. They subsequently started producing new batches of products from that CMO.

Regarding my main use case and how I use TraceLink, the platform is user-friendly. The primary benefit is that it provides a good environment for serialization purposes.

The best features TraceLink offers include seamless transformation of files to other systems and a good UI that shows whether the government system received the particular serial numbers for the batch. It is a very good option to use compared to some other platforms.

In our workflow, file transformation mostly involves XML files, specifically the EPCIS file. The transferring of the EPCIS file from TraceLink to another system is easy and very productive.

TraceLink has positively impacted my organization significantly. It is one of the good serialization platforms, and we are pleased to use it.

TraceLink can be improved by having an option in the UI to raise support cases instead of only via email using case@tracelink.com. This would make it easier for people to raise cases immediately without needing to draft an email in Outlook.

I have been working in my current field for nearly ten years.

TraceLink is stable in my experience.

TraceLink's scalability is good.

Since using TraceLink, I have seen improvements in efficiency and compliance. Whenever a new batch is notified, the system sends the report immediately to the government system, so there is no delay. TraceLink is also user-friendly; if any new learner joins the team, helplines and help questions are available in every module, making it easy for them to learn. Additionally, I receive immediate support from TraceLink for any queries or issues.

We have not used any other solution apart from TraceLink. Since we started this project, we have been using TraceLink only, so I do not know if others evaluated other options before I joined.

My advice to others looking into using TraceLink is that it is the best option to choose. I would rate this solution a nine out of ten.

Private Cloud

Amazon Web Services (AWS)