We just use NetBackup and appliances, and we don't use other solutions. We have NetBackup, and Backup Exec is a lower grade software that we don't utilize. We don't have Access Appliances. We don't use the classification feature in the way it was explained to us. Classification is a very broad problem or case that cannot be explained in one sentence. I have not had positive experiences with the integrations available. Every product needs some challenges to install or implement in the organization. Support is the only area for improvement.
The GUI of Veritas Enterprise Vault is not friendly; the user interface can be quite convoluted for users or IT people who are not conversant with it. Even for professionals, it can be complex. Over time, if you get the hang of it, you'll understand it, but it's not something you can teach a user to quickly grasp. It's kind of complex. Veritas could do something to change this situation. I've given feedback quite a number of times through various channels, including during support calls. I remember trying to do a system state backup using our NetBackup feature, and I found out that Veritas NetBackup cannot back up a system state. Having numerous solutions instead of just one backup system can be quite unfriendly. They can back up other things such as databases and file servers, but when it comes to carrying a system state backup, it falls short. Honestly, Veritas Enterprise Vault's costing was one of the main reasons we dropped the integration to the cloud.
IT Architect at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Jun 5, 2025
The problem is that licensing costs in the last two years are just growing higher and higher. Two years ago, compared to today, the costs rose almost four times, and that is why we are not happy with it. We want to check the differences between them. All people are very happy with the product itself. The only problem is cost, and that is the worst thing. It is pretty much similar to VMware. On one side we can afford that, on the other side we are looking at ourselves in the mirrors and feeling foolish.
It's not so easy for a layperson or a new user to learn to use Veritas Enterprise Vault. It's a little complex to understand compared to other products. Veritas Enterprise Vault doesn't support customers migrating their data from on-premises to Office 365. We have to use third-party tools like Archive Shuttle to migrate the data from Veritas Enterprise Vault to Microsoft Cloud.
The troubleshooting process is very hard. If there is a problem, the entire team needs to get involved to solve the issue. It is a very complex product, and Veritas engineers should be more agile in supporting cases. Nothing is easy to manage. It is very complex.
There were some issues with the product's scalability. We have different problems because the solution's setup is not as straightforward as it used to be. We are now limited by the support of Veritas, which communicates with us during the setup. The quality of support by Veritas has declined in the last year.
The product is a very complicated solution. It is not easy to upgrade and get alerts of issues. You have to check it all the time to see if there is an internal error.
Senior Project Manager at a government with 10,001+ employees
Real User
Jun 30, 2023
Veritas Enterprise Vault should improve its indexing and customization options. If you don't isolate the indexing on individual services, the service takes a toll when busy.
Backup administrator at a government with 1,001-5,000 employees
Real User
May 30, 2023
The cost for availing of new features in Veritas Enterprise Vault seems very high. The product’s competition is actually moving to the cloud. As the product is not cheap, eventually, they went loose with their native rules- in this case, by Microsoft or other vendors. Veritas Enterprise Vault is trying to catch up with the competitors' technological moves. The configuration and the installation process can be simplified. The feature requirement would be like Microsoft 365 if we move into the cloud. The compatibility has to be like Microsoft archiving.
Unemployed at a manufacturing company with 51-200 employees
Real User
Apr 6, 2022
Dealing with personal information, such as documents that contain a personal number, personal ID or something like that should be improved. Sometimes it works poorly in that regard. It depends on the accuracy of the picture, PDF file, or format. Maybe with other OCR tools, the results will be better. While a lot of this depends on Microsoft, I'd like to see more integration. I'd like more of the product as a feature instead of a second product. In the future, we'd like to have the same structure of folders that we have in Microsoft 365.
Technical Consultant at Hewlett Packard Enterprise Company
Real User
Feb 11, 2021
The backup area needs improvement. I cannot perform application backup, and I am not able to repair the license. If someone deletes an item from the vault server, I am not able to restore a single license. I would have to restore the complete mailbox and all of the partitions, which is a lot of work. It is not a very good solution for the backup and restore capabilities.
In version 11, there aren't many features about SMTP archiving or giving it support. There was one earlier version, Enterprise Vault 10, that was 32-bit indexing. Enterprise Vault from 11 onwards is 64-bit indexing. The file-level archiving is very important in Enterprise Vault 12 and this doesn't really exist in early versions. In the future, it would be ideal if it could be integrated with the cloud at high availability. Enterprise Vault is an Active/Passive node. It doesn't provide high availability with Active/Active. In future versions, if Active/Active could be achieved, we could consider it capable of high availability and load balancing as well.
Veritas Enterprise Vault offers effective email and file archiving with robust indexing, enhancing data retrieval. Seamlessly integrating with Outlook and Office 365, it supports storage management and legal compliance, though users note concerns with licensing costs and installation complexity.Enterprise Vault facilitates streamlined archiving processes for emails, files, and data indexing, enabling efficient data retention and access. It supports compliance measures and mitigates data loss...
We just use NetBackup and appliances, and we don't use other solutions. We have NetBackup, and Backup Exec is a lower grade software that we don't utilize. We don't have Access Appliances. We don't use the classification feature in the way it was explained to us. Classification is a very broad problem or case that cannot be explained in one sentence. I have not had positive experiences with the integrations available. Every product needs some challenges to install or implement in the organization. Support is the only area for improvement.
The GUI of Veritas Enterprise Vault is not friendly; the user interface can be quite convoluted for users or IT people who are not conversant with it. Even for professionals, it can be complex. Over time, if you get the hang of it, you'll understand it, but it's not something you can teach a user to quickly grasp. It's kind of complex. Veritas could do something to change this situation. I've given feedback quite a number of times through various channels, including during support calls. I remember trying to do a system state backup using our NetBackup feature, and I found out that Veritas NetBackup cannot back up a system state. Having numerous solutions instead of just one backup system can be quite unfriendly. They can back up other things such as databases and file servers, but when it comes to carrying a system state backup, it falls short. Honestly, Veritas Enterprise Vault's costing was one of the main reasons we dropped the integration to the cloud.
The problem is that licensing costs in the last two years are just growing higher and higher. Two years ago, compared to today, the costs rose almost four times, and that is why we are not happy with it. We want to check the differences between them. All people are very happy with the product itself. The only problem is cost, and that is the worst thing. It is pretty much similar to VMware. On one side we can afford that, on the other side we are looking at ourselves in the mirrors and feeling foolish.
It's not so easy for a layperson or a new user to learn to use Veritas Enterprise Vault. It's a little complex to understand compared to other products. Veritas Enterprise Vault doesn't support customers migrating their data from on-premises to Office 365. We have to use third-party tools like Archive Shuttle to migrate the data from Veritas Enterprise Vault to Microsoft Cloud.
From an enterprise point of view, one of the big disadvantages is that the product doesn't cover structured data.
The troubleshooting process is very hard. If there is a problem, the entire team needs to get involved to solve the issue. It is a very complex product, and Veritas engineers should be more agile in supporting cases. Nothing is easy to manage. It is very complex.
There were some issues with the product's scalability. We have different problems because the solution's setup is not as straightforward as it used to be. We are now limited by the support of Veritas, which communicates with us during the setup. The quality of support by Veritas has declined in the last year.
The platform's price could be affordable for small businesses.
The stability could be improved.
The product is a very complicated solution. It is not easy to upgrade and get alerts of issues. You have to check it all the time to see if there is an internal error.
Veritas Enterprise Vault should improve its indexing and customization options. If you don't isolate the indexing on individual services, the service takes a toll when busy.
The solution is not user-friendly and the restoration is not fast. It's also tricky to get information from it.
The cost for availing of new features in Veritas Enterprise Vault seems very high. The product’s competition is actually moving to the cloud. As the product is not cheap, eventually, they went loose with their native rules- in this case, by Microsoft or other vendors. Veritas Enterprise Vault is trying to catch up with the competitors' technological moves. The configuration and the installation process can be simplified. The feature requirement would be like Microsoft 365 if we move into the cloud. The compatibility has to be like Microsoft archiving.
Dealing with personal information, such as documents that contain a personal number, personal ID or something like that should be improved. Sometimes it works poorly in that regard. It depends on the accuracy of the picture, PDF file, or format. Maybe with other OCR tools, the results will be better. While a lot of this depends on Microsoft, I'd like to see more integration. I'd like more of the product as a feature instead of a second product. In the future, we'd like to have the same structure of folders that we have in Microsoft 365.
The backup area needs improvement. I cannot perform application backup, and I am not able to repair the license. If someone deletes an item from the vault server, I am not able to restore a single license. I would have to restore the complete mailbox and all of the partitions, which is a lot of work. It is not a very good solution for the backup and restore capabilities.
In version 11, there aren't many features about SMTP archiving or giving it support. There was one earlier version, Enterprise Vault 10, that was 32-bit indexing. Enterprise Vault from 11 onwards is 64-bit indexing. The file-level archiving is very important in Enterprise Vault 12 and this doesn't really exist in early versions. In the future, it would be ideal if it could be integrated with the cloud at high availability. Enterprise Vault is an Active/Passive node. It doesn't provide high availability with Active/Active. In future versions, if Active/Active could be achieved, we could consider it capable of high availability and load balancing as well.