it_user351420

Remedy Consultant at a tech services company with 501-1,000 employees
Has 2-5 Years Of Experience

Badges

75 Points10 YearsTop 20

User Activity

Over 10 years ago

Contributed a review of BMC Helix ITSM: Assets can be managed in the CMDB and Asset Management application. Any activity to be scheduled, such as weekly maintenance activity or change requests, can be raised at the same time.

Over 10 years ago

Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?

First of all Help Desk software should be easy to use and user friendly. Secondly Help Desk Team should have enough resources like Templates, Scripts, Decision Tree to accurately raise Ticket with short time. Thirdly Help Desk software should have capability to be customize…

Projects

Over 10 years ago

BMC Remedy Implementation, Customization, Incident Management, Change Management, SRM, SLM

BMC Remedy Implementation, Customization, Incident Management, Change Management, Problem Management, Asset Management, CMDB

Experience

Reviews

Over 10 years ago

BMC Helix ITSM

Assets can be managed in the CMDB and Asset Management application. Any activity to be scheduled, such as weekly maintenance activity or change requests, can be raised at the same time.

Answers

Over 10 years ago

Help Desk Software

When evaluating Help Desk Software, what aspect do you think is the most important to look for?

About me

4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically the data and processes related to BMC Remedy Incident Management, Change Management and Service Request Management. Experience in ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change and Service Request Management. Having good knowledge in Installing, Applying and managing Licenses, configuring ITSM 7.x, 8.x on Windows and Linux environment. Having good knowledge in configuring Service Request definitions (SRD) including Advance Interface forms as part of Service Request Management. Have Good work experience in developing Remedy workflow for custom applications.

Certifications

ITIL V3 Foundation

Education

H.M.R. Institute of Technology & Management (GGSIPU)
C.B.S.E
AISSCE
All India Secondary School Examination
D.A.V Public School
DAV Public School
DAV Public School

Interesting Projects and Accomplishments

Over 10 years ago

BMC Remedy Implementation, Customization, Incident Management, Change Management, SRM, SLM