Compare Adobe vs Tungsten Automation

Adobe

Based on 207 reviews.

Tungsten Automation

Based on 53 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Adobe Sign

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America

Adobe Experience Manager (AEM) Forms

State of Illinois, Department of Human Services

RJMetrics

Me Undies, Chubbies, Jewelscent, Truly Experiences, TeeTurtle, Betty Mills, Harris Farm Markets

Tungsten Communications Manager

Fiat Finansiering, MAN Finance, Quion, Achmea, Volvo Financial Services, LeasePlan Belgium, ABN AMRO, De Lage Landen

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten SignDoc

Randstad, Max Hamburger Restaurants, Kelag

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

8 reviews

Adobe Experience Manager

13 reviews

Tungsten RPA

5 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Retailer

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at a financial services firm
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Hilax Chamberlain
Digital Marketing Manager at a manufacturing company
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our...
Read full review of Adobe Experience Manager »
Andrew Christodoulou
Principal Product Manager at a manufacturing company
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Somnath-Shelke
Tech Architect at a tech vendor
My main use case for Adobe Web Experience Management is for static websites. Recently, it has been started for...
Read full review of Adobe Web Experience Management »
Lavanya Prasanna Kumar
System Consultant
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for...
Read full review of Adobe Sign »

Review 1 of 5

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Mahimitra Chirala
Senior Analytics Developer at a tech services company
Whenever we face an issue, the technical support team typically resolves it within a day or two.
Read full review of Adobe Target »
Marco Almeida
E-commerce Merchandising Director at a wholesaler/distributor
My company had contacted the support due to the page load speed time. We had a couple of meetings with Magento's...
Read full review of Adobe Commerce »
Girish Bannur
Adobe Experience Developer at a financial services firm
The technical support services are generally good, with extensive documentation available. However, the support level...
Read full review of Adobe Target »
Pritam Deb
Senior Analyst at a tech services company
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
Robert Criscione
Senior Director, Global Design / Marketing Operations at a manufacturing company
The customer service was mostly on and off, Some days, I received faster and better responses, compared to lesser and...
Read full review of Adobe Workfront »
Viraj Bankar
Senior Consultant at a consultancy
I have had conversations with the solution's technical support team on specific issues. From Adobe Target's...
Read full review of Adobe Target »
Gaurav Jasoria
Founder at a tech services company
I would rate the technical support a seven, on a scale from one to 10, with one being the worst and 10 being the best.
Read full review of Adobe Commerce »
R Mishra
Consultant at a tech vendor
The technical support is good, and I would give them an eight out of ten.
Read full review of Adobe Experience Manager Mobile [EOL] »
AnkitSingh5
Lead Analytics Engineer at a computer software company
Customer support is quite slow and needs to be available 24/7. It is necessary to wait more than a day for a solution...
Read full review of Adobe Target »
Md Ariful Islam
Application Engineer at a tech vendor
I don't need any support from Adobe, so I don't have any experience with it.
Read full review of Adobe Commerce »
Mohit Mehta
Confidential at a tech services company
Every account has one admin, and we can contact the service support team. If we create a ticket, they prioritize it...
Read full review of Marketo »
David Angyalosi
Workfront SME at a marketing services firm
I rate Adobe support nine out of 10. They're at the top of their game. When you contact them, they pick up the phone...
Read full review of Adobe Workfront »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Adobe Commerce »
Mitchel Mol
CEO / Owner at a tech services company
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Supervisor, Project Management at a pharma/biotech company
Customer Service: Customer service is great with Workfront. Everyone you speak to seems genuinely interested in...
Read full review of Adobe Workfront »
Anonymous User
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Roshan Fathima
Project Manager, Web at a consultancy
We are a partner and have dedicated Adobe Experience Manager support for the products we currently use.
Read full review of Adobe Experience Manager »
Anonymous User
Senior CDP Specialist at a marketing services firm
The support team, though available, can be slow to respond, requiring multiple escalations to resolve issues...
Read full review of Adobe Target »
Anonymous User
MAP ETL Developer at a tech services company
I've never contacted Marketo technical support.
Read full review of Marketo »
Anonymous User
Project Manager
Customer Service: I have not had one issue with Customer Service. They are generally quick to answer your questions...
Read full review of Adobe Workfront »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Anonymous User
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Jianjun (J.J.) Fu
VP at a financial services firm
Adobe support is good.
Read full review of Adobe Target »
Shaikh Shoeb
Product Analyst at a retailer
Adobe's technical support team is generally accessible and responsive, but it requires certain technical proficiency.
Read full review of Adobe Target »
Anonymous User
Engineer - Technology at a marketing services firm
I recommend my clients call Marketo support.
Read full review of Marketo »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Anonymous User
Digital Asset Specialist at a retailer
My company has a partnership with Adobe. There are Adobe engineers, sales representatives, and engineers assigned to...
Read full review of Adobe Experience Manager »

Review 1 of 30

Emerson Santos
Co-Founder | CTO at a tech vendor
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at a computer software company
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at a tech vendor
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at a computer software company
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at a financial services firm
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at a tech services company
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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