Compare Arcserve vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

OpenText Data Protector

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Carbonite Server

INLINE Commercial Construction, Hamilton County

Popular Solutions

Arcserve UDP

3 reviews

Arcserve OneXafe

2 reviews

Arcserve SaaS Backup

1 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Construction Company

12%

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »

Review 1 of 30

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
The technical support for OpenText SiteScope deserves a rating of nine out of ten. My experience with technical...
Read full review of OpenText SiteScope »
Jaideep MS
Practice Director at a outsourcing company
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten....
Read full review of OpenText MBPM »
GeorgNauerz
Managing Partner at Georg Nauerz Consulting
The solution's technical support team is responsible and helpful, but in our company, we don't require much help in...
Read full review of OpenText Software Delivery Management »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
There is room for improvement in support, especially in response time.
Read full review of OpenText Functional Testing for Developers »
Abderrahmane Moumile
Co-founder & Solutions Architect ECM CCM & Electronic Signature at Sabil IT
The responsiveness to requests is commendable; however, it's worth noting the time zone difference can pose...
Read full review of OpenText Capture »
Manish Thakral
Content management and delivery at a financial services firm
OpenText Documentum's support is great.
Read full review of OpenText Documentum Content Management »
Syed Tabrez-Hussain
Backup SME at a tech consulting company
The tool's support is good but not the best.
Read full review of OpenText Data Protector »
PraveenKumar27
QA Lead at Paytm
I have not contacted the tool's support team. My company's support team members had contacted the tool's technical...
Read full review of OpenText Application Quality Management »
Anonymous User
IT Quality Assurance Analyst at a energy/utilities company
HPE’s technical support services are fair but leave a lot to be desired. An alternative to the direct HPE offering...
Read full review of OpenText Application Quality Management »
Anonymous User
QA Expert at a tech consulting company
Technical support has gotten better than it was a few years ago, but Tier-1 seems to just go through the motions of...
Read full review of OpenText Application Quality Management »
BoykoVasilev
IT Specialist at a financial services firm
I have been in contact with support many times and from my point of view, they are okay. In most cases, however, they...
Read full review of OpenText Real User Monitoring »
Anonymous User
Founder & Chief Executive Officer at a tech vendor
I rate customer support as seven out of ten. At times, it is easy and straightforward to get support, but there are...
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Software Engineer in Test
Customer Service: I had little to no interaction with customer service. Technical Support: It's good.
Read full review of OpenText Application Quality Management »
Anonymous User
CISO at a retailer
The technical support is just not there. We have open tickets. They don't respond. Even if they respond, we don't see...
Read full review of OpenText Core Application Security »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of OpenText Static Application Security Testing »
Anonymous User
Founder at a tech services company
Technical support is average.
Read full review of ArcSight Analytics »
Anonymous User
Performance & Analytics Team Lead at a financial services firm
We have not dealt with them so much yet. The support for Silk Performer was excellent. We had excellent resources and...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Fairoza Petkar
Senior Manager - IT Security & ISMS at Ericsson
I haven't had any interaction with technical support as it's managed by a separate team but I believe that they...
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
R&D Manager at a tech vendor
Customer Service: An eight out of 10. Technical Support: A seven out of 10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Ashutosh Barot
Security Researcher at a financial services firm
I have not been in contact with technical support.
Read full review of OpenText Dynamic Application Security Testing »
ANGAD SHUKLA
Data Insights & Analytics Solution Architect at BT - British Telecom
The technical support from Micro Focus ALM Quality Center is good, they are responsive. I rate the technical support...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Load & Performance Test Analyst at a financial services firm
When I had contacted technical support they very helpful.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is good, but not perfect.
Read full review of OpenText SiteScope »
Anonymous User
Itsm Manager at a tech services company
They have three levels of support. The third level is close to R&D. You are lucky to get over the first level, then...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Vice President of Infrastructure Management at a transportation company
An eight out of 10.
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
Software Development Engineer at a tech vendor
Technical support is very good.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough....
Read full review of OpenText Application Quality Management »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
3 out of 5.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
CEO at Infuse Consulting
Customer Service: Average, to occasionally good, but no better. Technical Support: HP LoadRunner technical support is...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Team Manager at a financial services firm
For such an experienced team as my mine, who have been working with the product for more than ten years, it is not...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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