Compare BeyondTrust vs ConnectWise

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

ScreenConnect

Jon Rosen Systems

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

ScreenConnect

1 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

11%

Computer Software Company

Government

Computer Software Company

11%

Performing Arts

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Customer Service

Gary Jolley
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Hahn Rolf
CEO at a security firm
They have really great support. If you have to call, for example, someone at Microsoft, you need to wait in a queue...
Read full review of BeyondTrust Privileged Remote Access »
Chase Cole
Sr. Systems Administrator at a government
The technical support has been okay. There have not been too many inquiries. I have asked questions from a developer...
Read full review of BeyondTrust Privileged Remote Access »
NasirAkbar
Presales Engineer at a tech services company
I rate the support of BeyondTrust Endpoint Privilege Management a seven out of ten. I did not work with them much,...
Read full review of BeyondTrust Endpoint Privilege Management »
Sandeep Kundargi
Technical Lead at a tech vendor
Their support was excellent, providing valuable responses within a few hours. However, during the transition period,...
Read full review of BeyondTrust Endpoint Privilege Management »
Aaron Margerum
Systems Engineer at a government
Whenever I call Bomgar support, they provide AAA support. Based on the products I have used, they are one of the best...
Read full review of BeyondTrust Privileged Remote Access »
Ben Masuku
Business Development Specialist at a tech services company
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Gary Jolley
PAM Architect at a tech services company
The technical support and customer services are phenomenal. There were instances when we experienced outages during...
Read full review of BeyondTrust Password Safe »
Charles Newman
Architect at a tech services company
Customer service and support are great!
Read full review of BeyondTrust Password Safe »
Anonymous User
Sr. CyberArk Consultant
Everybody's technical support isn't great so it's as good as anybody else's.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Desktop Support Specialist at a educational organization
Their technical support is top notch, although we have only used them a little. This product just works. I wish we...
Read full review of BeyondTrust Remote Support »
D4T
Director Information Security at a financial services firm
Support has been very very good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
The only time we had to work with them was for the initial setup. Their professional support helped us out with that....
Read full review of BeyondTrust Remote Support »
Milos Tolpa
IT Engineer
The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market...
Read full review of BeyondTrust Remote Support »
Faraz Abbasi
Security Engineer at a tech services company
The response time and the responsiveness, the level of support that they provide, is tremendous. I have worked on the...
Read full review of BeyondTrust Endpoint Privilege Management »
Clement
Security Analyst at a media company
The technical support is good. Their knowledge base is well-documented. I would rate the support as nine out of 10.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company
I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups.
Read full review of BeyondTrust Remote Support »
Mustafizur-Rahman
Senior Cyber Security Engineer at a tech services company
The technical support from BeyondTrust responds very shortly whenever a ticket is created.
Read full review of BeyondTrust Password Safe »
Anonymous User
Windows Enterprise Engineer at a comms service provider
I haven't really dealt with technical support. I recall the team having to reach out during implementation and, as I...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
DESKTOP RESEARCH at a recruiting/HR firm
Customer Service: 8/10 Technical Support: 10/10
Read full review of BeyondTrust Remote Support »
Anonymous User
Teaching Assistant at a university
I am totally satisfied with the product's tech support.
Read full review of BeyondTrust Password Safe »
Anonymous User
I.S. Architect at a insurance company
Their technical support is not that bad, but it can be improved.
Read full review of BeyondTrust Password Safe »
Anonymous User
Configuration Specialist at a pharma/biotech company
I would say it's better than most.
Read full review of BeyondTrust Remote Support »
Owen Nunez
Security Engineer at a financial services firm
We were down early Friday, and we tried to get a team to help us. It took a whole weekend. They need to be better at...
Read full review of BeyondTrust Password Safe »
Anonymous User
IT Support Specialist
We have had to reach out only one time to Bomgar customer service. It had a pleasant, speedy resolution.
Read full review of BeyondTrust Remote Support »
PHILIP OLANIYAN
Relationship Manager at a tech services company
The technical support is very good.
Read full review of BeyondTrust Password Safe »
Nestor Mauricio PenaTorres
Project Manager at a financial services firm
We had local support and nothing more.
Read full review of BeyondTrust Remote Support »
Sec7439EngR
Security Staff Engineer at a tech vendor
I would rate support at six out of 10. They need more people in the Pacific time zone.
Read full review of BeyondTrust Endpoint Privilege Management »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
Anonymous User
It Manager
Their customer support is very good. They are quick, knowledgeable, and helpful.
Read full review of BeyondTrust Privileged Remote Access »

Review 1 of 30

Sean Saeb
Partner and CIO at a tech services company
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Cobus Burgers
Managing Director at a tech services company
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Giulio Valeri
Owner at a computer software company
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Elmira Iravani
Network Administrator at a tech services company
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ScreenConnect »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at a tech services company
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Matt Ellery
Principal Consultant at a consultancy
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Marc Vazquez
IT Manager at a tech services company
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Joe Reagan
Help Desk Manager at a computer software company
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ScreenConnect »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ScreenConnect »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »

Review 1 of 30

Technical Support

No Data Available

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