Compare Lenovo vs Paessler GmbH

Lenovo

Based on 94 reviews.

Paessler GmbH

Based on 124 reviews.

Overview

Information Not Available

Paessler AG develops and sells network management and network monitoring software. The company was founded by CEO Dirk Paessler in 1997 and offers freeware and commercial software for system administrators. In 2014 Paessler AG grew sales by 40 percent in the US and Canada, with worldwide sales growing 32 percent. The reseller rate in the US and Canada grew 116 percent due to 64 new registered partners.

Sample Customers

PRTG Network Monitor

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Popular Solutions

Lenovo ThinkSystem Rack Servers

0 reviews

Lenovo ThinkSystem DM Series

4 reviews

Lenovo ThinkSystem DE Series

2 reviews

PRTG Network Monitor

17 reviews

PRTG Enterprise Monitor

6 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

University

Computer Software Company

Comms Service Provider

Financial Services Firm

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
It's used to manage the OS on the servers, which are Windows Server 2016 and 2019. We also use it for storage, with 3...
Read full review of Lenovo XClarity Controller »
Adalberto Giaretta
Technology director at Infodive Representações e Serviços ltda
These are rack servers. We use them for applications. It stores everything including VM servers, application servers,...
Read full review of Lenovo ThinkSystem Rack Servers »
Genesis Dapoza
Email Administrator at Technopaq, Inc.
We often set up new implementations for our customers who purchase new servers from us. That's a key part of my work...
Read full review of Lenovo ThinkAgile VX Series »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I use Lenovo ThinkSystem DE Series to replace the old storage in our infrastructure. Additionally, I use it in...
Read full review of Lenovo ThinkSystem DE Series »
Farhan-Ahmad
Senior System Administrator at Khushhali Microfinance Bank
We use the solution for multiple purposes, such as in the virtualization cluster and the standalone applications.
Read full review of Lenovo Flex System »

Review 1 of 5

madhan kumar hs
software engineer at Capgemini
My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when...
Read full review of PRTG Network Monitor »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I mainly use PRTG Enterprise Monitor for network infrastructure monitoring. I am currently working as a Network and...
Read full review of PRTG Enterprise Monitor »

Review 1 of 2

Customer Service

Genesis Dapoza
Email Administrator at Technopaq, Inc.
Lenovo support is the best, actually. They manage remote sessions and troubleshoot issues remotely. Or they can do...
Read full review of Lenovo ThinkAgile VX Series »
Sameh Moamen
Infrastructure Manager at Arabian Cement Company
Technical support for this solution is good but they are not interactive.
Read full review of Lenovo ThinkSystem DE Series »
RiteshPurbey
Senior Analyst at ESRI INDIA
The support could improve. They take a lot of time to respond after 6:00 PM. Additionally, we have experienced some...
Read full review of Lenovo ThinkSystem DM Series »
Adeel Hashmi
IT Technical Advisor at a construction company
The technical support of the product is awesome. I never had to go through a phase or wait for days and days to get...
Read full review of Lenovo ThinkAgile HX Series »
Mark Richmond
Chief Technology Officer at Next Level Communications
The support from Lenovo is reliable.
Read full review of Lenovo ThinkSystem DM Series »
Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
The customer service and support were good.
Read full review of Lenovo XClarity Controller »
Adalberto Giaretta
Technology director at Infodive Representações e Serviços ltda
Technical support has been very good overall.
Read full review of Lenovo ThinkSystem Rack Servers »
Kiran Syam
Server and cloud infrastructure at a consultancy
From my understanding, Lenovo does not provide any direct support. They are providing support through vendors only. I...
Read full review of Lenovo ThinkSystem Rack Servers »
Muhammad_Salman
Senior Finance Executive at Texitech
We have consistently had an excellent experience with Lenovo Support. We just log the ticket on the portal, and they...
Read full review of Lenovo XClarity Controller »
Anonymous User
Manager Technology Services - Data Center at PTCL.Official
I would rate the technical support a 9/10.
Read full review of Lenovo ThinkSystem Rack Servers »
Ola Zaher
Head manager at a real estate/law firm
The technical support is good and they respond very quickly. Sometimes we have needed to follow up but they are good...
Read full review of Lenovo Flex System »
Jure Vehar
Co-founder at Compedu
The solution’s support is really good.
Read full review of Lenovo ThinkSystem DM Series »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
I am very satisfied with their support.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Senior IT Systems Engineer at a tech services company
The technical support is very good.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
Company Owner at a tech services company
Technical support is responsive. IBM provides support for Lenovo storage in Poland, and it's very good.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
IT Departmant - System Administration at a healthcare company
Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support.
Read full review of Lenovo ThinkSystem DE Series »
Ola Zaher
Head manager at a real estate/law firm
The technical support has good quality, with reliable response times when needed. I would rate their service eight...
Read full review of Lenovo Flex System »
Farhan-Ahmad
Senior System Administrator at Khushhali Microfinance Bank
The response time of the technical support team is very good. I rate the solution’s technical support a seven or...
Read full review of Lenovo Flex System »
Augustine Gracious
Service manager at Crescent Technologies
The customer service and support for Lenovo ThinkSystem DM Series are very bad. If I could give a score, it would be...
Read full review of Lenovo ThinkSystem DM Series »
Anonymous User
Sr. System Administrator at a consumer goods company
Technical support is 10/10.
Read full review of Lenovo Blade Servers [EOL] »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
We have a local partner for technical support.
Read full review of Lenovo ThinkSystem DM Series »
Anonymous User
CIO at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Senior Cloud Consultant in CSIRO at a tech services company
Technical support was very good. IBM support is very helpful.
Read full review of Lenovo ThinkSystem Rack Servers »
Arnulfo Caraig
Information Technology Officer II at Provincial Government of Cavite
The solution's support service is excellent.
Read full review of Lenovo ThinkSystem Rack Servers »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
Our business partner contacted their technical support. I didn't have to directly contact their technical support.
Read full review of Lenovo XClarity Administrator »
NirmalNandakumar
Technical support at SECURADO
I did not use the support.
Read full review of Lenovo ThinkSystem Rack Servers »
Raoul Niesten
IT/OT Project Manager and IT/OT Architect at a energy/utilities company
We have another party that handles our tech support issues.
Read full review of Lenovo ThinkSystem Rack Servers »
Tasos Demetriou
CIO at a tech services company
I would rate Lenovo's technical support as an eight out of ten. It is quite good.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
CTO at Caja Paita
They provide good support. We have a software to communicate with them and get any help that we need.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Technical Department at a construction company
The technical support is very good from Lenovo.
Read full review of Lenovo ThinkSystem Rack Servers »

Review 1 of 30

Pierre-Anderson ELLO
IT Manager at Cdci
When it comes to the various questions I've posed to the technical support, the response time is impressive. I...
Read full review of PRTG Network Monitor »
Waqas Moazzam
Post Sales Engineer at Corvit Networks
I have never used technical support, so I can't comment on it.
Read full review of PRTG Enterprise Monitor »
Sachin Vinay
Assistant Manager-Networks at a university
Our experience with customer service and support has been superb.
Read full review of PRTG Network Monitor »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
Technical support could be better.
Read full review of PRTG Network Monitor »
Tanveer Khalid
Technical Consultant at Kidan
The support is provided by a third party for PRTG solutions to any other clients. In that case, the company will...
Read full review of PRTG Enterprise Monitor »
Bien A.Vitorillo
IT Manager at Atlas Fertilizer Corporation
I rate PRTG support eight out of 10. They respond immediately.
Read full review of PRTG Network Monitor »
Shankar HN
IT strategist at Convergent Wireless Communications
95% of the problems or more that we get from customers are solved locally.
Read full review of PRTG Network Monitor »
James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support from PRTG Network Monitor has been good.
Read full review of PRTG Network Monitor »
Tim Deighton
Infrastructure Manager at a logistics company
I haven't had that much reason to go to them. A colleague of mine primarily does the updates and patching version...
Read full review of PRTG Network Monitor »
Matthew Hancock
IT Manager at Berrys Ltd.
I've never used their technical support, but I suppose that's a good reflection on the product itself. I've used it...
Read full review of PRTG Network Monitor »
Rodrigo Corte
Operational Management at Eleven
Their technical support is pretty good. As a reseller, we get fairly good support from them, and we also sell support...
Read full review of PRTG Network Monitor »
Craig Williams
IT Manager at a marketing services firm
We have not used their technical support.
Read full review of PRTG Network Monitor »
Rodrigo Corte
Operational Management at Eleven
The technical support is fine, I've never had a problem.
Read full review of PRTG Network Monitor »
Rod Cushman
Network Manager at Baldwin Family Health Care
Tech support and sales have been great.
Read full review of PRTG Network Monitor »
Rodrigo Corte
Operational Management at Eleven
PRTG Network Monitor's technical support is great.
Read full review of PRTG Network Monitor »
John Goutbeck
Senior Network Analyst at New Signal Systems
We have not needed to contact technical support, but the forums are pretty good. We did not use technical support...
Read full review of PRTG Network Monitor »
Callum Williams
Systems Engineer at Converse Pharma Group
The technical support is very interactive. They've invited us to go down to the computer museum down in Milton...
Read full review of PRTG Network Monitor »
Anonymous User
Cybersecurity Engineer at a tech services company
We have never really had to use them because the solution has been working that well.
Read full review of PRTG Network Monitor »
Jon Bowler
Cloud Engineer at Software Cloud Limited
We've not used technical support.
Read full review of PRTG Network Monitor »
Anonymous User
server at a tech services company
I haven't contacted the tool's technical support yet.
Read full review of PRTG Network Monitor »
Anonymous User
Infrastructure Analyst
We haven't had to resort to contacting tech support much over the years that we've been using it. When we have,...
Read full review of PRTG Network Monitor »
Gowrishankar A
Technical Support Executive at Digitaltrack
PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct...
Read full review of PRTG Network Monitor »
Anonymous User
Architect at a consultancy
The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.
Read full review of PRTG Network Monitor »
Anonymous User
Director of Infrastructure and Technical Services at a healthcare company
We don't use their technical support. I would rate them a five out of ten.
Read full review of PRTG Network Monitor »
Loga Nathan
Engineer at ITApps Ltd
The product must provide 24/7 support so that we can ask our queries anytime.
Read full review of PRTG Enterprise Monitor »
Anonymous User
Technical Manager at a consultancy
We have asked questions of their technical support and they have a very good response time. They immediately jump in...
Read full review of PRTG Network Monitor »
Kaso Baxtiar
Jr IT support at localnet
I have never actually been in touch with technical support. I have colleagues who have dealt with them. However, I...
Read full review of PRTG Network Monitor »
JulianRodriguez
Senior Network Engineer at Axesat S.A.
I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically...
Read full review of PRTG Network Monitor »
Anonymous User
Group Information Security Manager at a comms service provider
There have been no real problems with tech support. We don't really need to go to them, the product takes care of...
Read full review of PRTG Network Monitor »
Graeme Barratt
Network Engineer at a insurance company
The technical support is good. They are fairly responsive. I have a ticket with them at the moment and am waiting to...
Read full review of PRTG Network Monitor »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.