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What is Crescendo?

Crescendo mindshare

As of January 2026, the mindshare of Crescendo in the Customer Experience Management category stands at 1.8%, down from 6.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Crescendo1.8%
Genesys Cloud CX3.5%
Salesforce3.3%
Other91.4%
Customer Experience Management

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