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What is Decagon?

Decagon mindshare

As of March 2026, the mindshare of Decagon in the Customer Experience Management category stands at 2.0%, down from 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Decagon2.0%
Genesys Cloud CX3.6%
Qualtrics XM Platform3.3%
Other91.1%
Customer Experience Management

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