Focus Contact Center Reviews

Name: Focus Contact Center
Brand: Focus Telecom

What is Focus Contact Center?

- Multichannel communications in the cloud: phone, email, chat, social media, www; - Full process automation in communications, sales and customer care based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about Focus Contact Center, Genesys Cloud CX and more!

Buyer's Guide

Contact Center Platforms

January 2026

Get the category report

Helped 881,082 peers since 2012

Focus Contact Center mindshare

As of January 2026, the mindshare of Focus Contact Center in the Contact Center Platforms category stands at 0.9%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.