Use your NPS as the key measure of your customers’ overall perception of your brand. Because NPS is a leading indicator from growth, it provides the best anchor for your customer experience management (CEM) program. Complement NPS with other metrics and insights from various points along the customer journey, and you have a comprehensive, actionable view of your customer experience performance.
| Product | Market Share (%) |
|---|---|
| Satmetrix Net Promoter | 1.2% |
| Genesys Cloud CX | 3.5% |
| Salesforce | 3.3% |
| Other | 92.0% |
Our complete customer experience management software, NICE Satmetrix NPX, has you covered for every aspect of your work. Use it to collect real-time feedback, sure, but also for so much more. Analyze and report on your data (even text), share and collaborate companywide, drive follow-up actions, and get the clear-eyed knowledge you need to prioritize and plan.
Satmetrix Net Promoter was previously known as Net Promoter.
Elion, Experian, Busey
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