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What is Social+?

Social+ mindshare

As of February 2026, the mindshare of Social+ in the Customer Success Management category stands at 3.7%, down from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Social+3.7%
Gainsight27.0%
Freshworks Neo Platform15.8%
Other53.5%
Customer Success Management

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