What is our primary use case?
Turbot is used for automation in RPA across different domains including retail, retail banking operations, real estate, and various business use cases on airline portals.
In the retail banking domain, Turbot handles the reconciliation process, which previously involved huge manual operations prone to human errors. The reconciliation process has been converted into automation with the help of RPA using Turbot.
Regarding airline automations, Turbot serves the live feeds of airlines and caters to meal services. Depending on the preferences users have provided for meal selections, they are served by the catering service and delivered when they board the flight.
What is most valuable?
Turbot's best feature is its ease of use and simple installation process, as it is a no-code, low-code platform. It is well integrated with all libraries that can be used directly with drag and drop feature availability, including Excel automation, Outlook automation, reading and writing emails, and automating web portals with the Universal Recorder feature, which records all applications using one single recorder whether it is a desktop application, web application, or mainframe application.
The Universal Recorder has positively impacted my daily work and my team's productivity because we do not have to rely on any other recorder and have consistency of the XPath and web element capturing. It automatically captures depending on the target application. Users do not have to do anything else; they just have to start the recorder, click on the actions, and things will get recorded easily.
Another feature of Turbot is the low-code Cockpit web application, which provides a real pictorial view of all the bots on the dashboards, showing what is running, what is in progress, what is paused or failed. It has a continuous notification system in case of failures and successful bot executions, and includes a user management feature with role-based access control.
Since integrating with Turbot, our organization has benefited by reducing the FTE percentage from 5% of the manual team using it. We have cut down almost 20 FTE resources, which has saved our costs, and the integration of automation with Turbot has served significantly in the cost optimization part.
These cost savings and resource reductions were seen within a year of implementing Turbot. The specific process that benefited the most was related to retail operations of reconciliation of the manual books.
Turbot integrates well with all other applications such as Excel, Outlook, the S3 bucket of AWS, and other API applications, which can be easily integrated with the help of REST API and SOAP components directly available. It also has a rich feature for developing custom libraries and components which are easily accessible through the toolbox of the application.
Turbot has rich documentation with user guides that can be directly followed, and there are YouTube videos now published on Turbot application on how to get started and how to begin with one single RPA bot to convert manual tasks into automation.
What needs improvement?
The support system of Turbot needs more improvement in terms of raising SLA tickets and maintaining the TAT should get a little more refined, but not in respect to features, as rest of all things are good.
Turbot should have a community site because it is currently missing from the application. Such a site would allow users to write down their queries and get responses globally. It should have a centralized community where users can start publishing their queries and get responses.
For how long have I used the solution?
I have been using Turbot for almost six years.
What do I think about the stability of the solution?
Turbot is quite stable. We have scaled from five to ten bots, to 100, to 200, to 500 bots currently in production, so it is very scalable for us.
What do I think about the scalability of the solution?
Turbot handles scaling up or down based on our workload needs pretty well. It has managed scalability effectively in terms of the processes and workflows we have automated so far.
How are customer service and support?
Regarding Turbot's AI capabilities, I see that it has guardrails in place, and depending on the region's specifics of the users, they maintain security and governance at a very high standard in terms of AI capabilities, governance, and compliance.
We handle compliance requirements effectively; it helps to regularize the standards and everything. We have our internal process in dealing with compliance and governance, including a CAB and advisory body to approve all requests, maintaining everything in place with respect to security and PII data.
Which solution did I use previously and why did I switch?
Previously, we evaluated UiPath and Automation Anywhere, but unfortunately, they had higher licensing costs, which is why we chose Turbot over them.
How was the initial setup?
We update or upgrade Turbot in our environment on a quarterly basis, and the process is very smooth; it does not take more than 30 minutes of downtime to upgrade the application.
What was our ROI?
We have saved significantly on the FTE part; originally, our reconciliation team had 50 members, which we have reduced by 50%, so we currently have only 25 team members doing the reconciliation. On the cost part, it has a very low license cost, and everything has been enhanced with the implementation of bot agents.
Which other solutions did I evaluate?
For others looking into using Turbot, I would advise them to definitely move forward due to the budget; it has very low licensing costs and implementation due to its low-code, no-code platform, which can be easily implemented by any citizen developers.
What other advice do I have?
Currently, I do not see any improvements needed for Turbot; everything regarding performance is providing great services for us. The review rating given for this product is 8.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
