Akamai Reviews

Name: Akamai
Brand: Akamai
Rating: 4.4 (23 reviews)

4.4 out of 5

23 reviews
100% willing to recommend

What is Akamai?

Akamai is a powerful solution that aims to enhance the performance and reliability of websites and applications. With features like excellent performance, robust security measures, and efficient content delivery, it optimizes user experience. It also offers bandwidth optimization, caching, online asset security, and protection against DDoS attacks. Users value its wide network coverage and reliable customer support.

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Akamai is the #4 ranked solution in top CDN solutions. PeerSpot users give Akamai an average rating of 8.8 out of 10. Akamai is most commonly compared to Cloudflare: Akamai vs Cloudflare. Akamai is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Helped 865,384 peers since 2012

Featured Akamai reviews

Aryan Singh1

Product Manager at Infozion

For Akamai, it is definitely one of the best tools out there. However, there are challenges with how their approach is designed for large enterprises. While it's great for solutions with high scalability, like global e-commerce, it's not really built for small and medium-sized businesses (SMBs). It has too many options and can be complex for SMBs to utilize. That's the biggest challenge we faced when migrating to Akamai from other solutions, like Cloudflare. It can be difficult to migrate between platforms. Due to its great features but high activation thresholds. So, while it's a powerful tool, it has limitations for some implementations. It was difficult to migrate from and to Akamai. It is challenging when we are building a website.

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Nagendra Nekkala

Senior Manager ICT & Innovations at Bangalore International Airport Limited

As Akamai offers rule-based protection, the rules have to be configured on priority and should be done at the earliest since new development keeps taking place. Akamai's configuration part is an area of concern where improvements are required to make the process easy. In Akamai, one should be able to change the rules in the rule-based protection. Traffic filtering is an area in the solution that has to be updated to the latest one to be possibly active to manage the latest and upcoming attacks.

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Vishakha Sawade

Cyber Security Associate at Sattrix Information Security

We can use Akamai to see each segment and data packet from the firewall, whether it is going on or what they are trying to search in our environment. We can also use the solution to block the IPs. If an attacker conducts an attack, we can check what query he is running and whether he wants to see our password or any other files.

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Akamai mindshare

As of August 2025, the mindshare of Akamai in the CDN category stands at 17.3%, up from 15.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CDN

PeerResearch reports based on Akamai reviews

Type	Title	Date
Category	CDN	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Akamai vs Cloudflare	Aug 20, 2025	Download
Comparison	Akamai vs Azure Front Door	Aug 20, 2025	Download
Comparison	Akamai vs Amazon CloudFront	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Cloudflare	4.3	22.2%	96%	76 interviews Add to research
Azure Front Door	4.4	16.5%	100%	16 interviews Add to research

Valuable Features

Akamai's key strengths include a global CDN network, efficient web application firewall, and user-friendly integration. Its traffic monitoring and threat intelligence enhance security management. The platform supports flexible scaling, updates, and configuration options. Akamai leverages machine learning and AI for advanced protection, offering notable improvements in network performance. Logging capabilities with tools like Splunk provide valuable insights into web traffic and performance. High reliability and strong partnerships further bolster its effectiveness in traffic management and security.

"It gives a seamless view of how your infrastructure is, from an attack perspective, from a threat perspective, how your assets are behaving; it gives a very comprehensive view."
"We have received excellent support from their team; I have not worked with any other applications where they have delivered professional services as good as them."
"All the policies of the CDNs are very beneficial."

Room for Improvement

Akamai faces challenges in user console complexity and integration capabilities with existing systems. Users note the need for enhanced CDN features, improved security updates, and a more straightforward configuration process. Pricing is reported as high, potentially limiting access for small and medium businesses. Connectivity improvements, better IoT solutions, and a broader range of cloud services are requested. Users also find support response times slow and configuration processes complex.

"On the commercials and pricing based on the region, they might have to work a bit because sometimes we lose on commercials."
"After three or four months from this perspective, I don’t know all the features on the platform yet, so I am still learning about it."
"Costing-wise and integration with other tools need improvement, especially API security."

ROI

The return on investment from using Akamai was positive. Users expressed satisfaction with the benefits and value they obtained from the services provided by Akamai.

Pricing

Akamai is generally considered an expensive solution but aligns with competitors like Amazon and Google. Pricing is based on bandwidth and usage, with options for yearly or monthly licensing. Many find value in its comprehensive offerings, including CDN, DDoS, and WAF services. The cost reflects its premium standing, with additional features typically requiring extra payment. While some users view it as moderately priced, others find it more costly, depending on specific enterprise needs.

"From the resource component, it's very costly, and Akamai's charges are also high. So, any organization with a high-tech budget can definitely afford it, but companies with 10-15% of their revenue as a technical budget probably won't be able to. That's where they have a lot of room for improvement if they want to onboard those early users."
"Price-wise, I find Akamai's pricing model's inclination to be more towards the expensive side of the spectrum, though I can't say that it is a very expensive product."
"The pricing of Akamai is moderate, in my opinion. My company makes yearly payments towards the licensing costs attached to Akamai. There are no additional costs besides the licensing costs for the solution."

Popular Use Cases

Businesses primarily utilize Akamai for content delivery, web and media caching, video streaming, and cybersecurity. Services include WAF, bot management, and traffic analysis. Companies enhance website performance by distributing static content worldwide, reducing latency, and improving load times. Akamai's extensive network facilitates fast content delivery, optimizing user experience and offering robust security against cyber threats, like DDoS attacks. It supports diverse cloud environments, accommodating massive traffic volumes for streaming, gaming, and other data-intensive applications.

Service and Support

Akamai customer service and support receive varied feedback with many praising its promptness and expertise. Multiple users find the technical support fast, knowledgeable, and highly effective, with some rating it nine out of ten. Proactive and responsive support is highlighted, especially for premium partners. Some note delays and the need for extra costs for advanced assistance. However, many describe their experience as comfortable and great, acknowledging Akamai’s commitment to ongoing professional help.

Deployment

Akamai's initial setup varies in complexity based on the organization's needs. Many find it straightforward, especially for SaaS deployments, while others encounter challenges, particularly with advanced configurations. Setup simplicity is noted in caching and DNS, but more skill is needed for features like Bot Manager. Organizations often utilize support from Akamai for smoother integration, and setup duration may depend on company size and technical specifics. Users appreciate its UI-centric approach for ease.

Scalability

Akamai is highly scalable, suitable for organizations of various sizes. It operates on a global scale with numerous servers. Users highlight its flexibility, though some express a need for fewer limitations. Multiple enterprises rate its scalability positively, indicating it handles extensive users and systems effectively. Some smaller firms feel it may not suit them as well as larger corporations. Adaptations are efficient, with rapid capability expansion noted by numerous users.

Stability

Akamai is repeatedly noted for its stability, having maintained consistent uptime for over 20 years. Users highlight its reliability, with most giving high stability ratings. Occasionally, traffic and capacity issues arise, but these are minor. Contracts often provide scalability options to handle traffic spikes. Some report occasional downtimes but not frequently. High server loads can impact performance, yet Akamai generally performs reliably well under varied conditions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Akamai Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Retailer

Healthcare Company

Government

University

Insurance Company

Comms Service Provider

Media Company

Non Profit

Real Estate/Law Firm

Energy/Utilities Company

Legal Firm

Construction Company

Transportation Company

Recreational Facilities/Services Company

Educational Organization

Outsourcing Company

Hospitality Company

Logistics Company

Performing Arts

Wholesaler/Distributor

Maritime Company

Pharma/Biotech Company

Leisure / Travel Company

Consumer Goods Company

Marketing Services Firm

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Akamai customers

Amazon, Apple, AT&T, Bank of America, Capital One, Cisco, Coca-Cola, Delta Air Lines, Disney, Ebay, Facebook, Google, Home Depot, HP, IBM, Intel, JPMorgan Chase, LinkedIn, McDonald's, Microsoft, Netflix, Nike, Oracle, PayPal, Pinterest, Qualcomm, Rakuten, SAP, Spotify, Tesla, Toyota, Visa, Walmart, WeWork