Service and Support
Amazon EC2 support is generally responsive and helpful. Customers find the team reacts quickly, with reliable service for technical issues. Some note responsiveness improves with a premium support package. Feedback varies on free support’s effectiveness. Documentation is often adequate for self-resolution. Users praise dedicated support partners for complex needs. Instances of slow issue resolution occur but are exceptions. Many rate the service highly, emphasizing satisfaction with the support experience.
Deployment
Many find Amazon EC2's initial setup straightforward, especially with prior technical knowledge, while some note complexity when integrating multiple services or non-standard configurations. Familiarity with AWS services aids in ease of deployment. Most setups are completed quickly, within minutes to a few hours, depending on requirements and expertise. Experienced users appreciate EC2's flexibility and efficiency, but initial challenges may arise for complex enterprise implementations, emphasizing the importance of understanding AWS best practices.
Scalability
Amazon EC2 is praised for its impressive scalability, allowing flexible growth on demand. Users appreciate its horizontal and vertical scaling capabilities, facilitated by auto-scaling features. While some encounter challenges switching instance types, many find EC2 to efficiently manage resource allocation during demand fluctuations. Organizations utilize EC2 to efficiently expand resources, benefiting from its robust architecture. Its scaling ability is rated highly, often close to perfect, enabling businesses to optimize costs and enhance operational efficiency.
Stability
Amazon EC2 is highly stable, with only occasional downtime and minimal performance degradation affecting some users. Instances are generally reliable, not prone to bugs or crashes. Many find its stability impressive, rating it between 8 and 10 out of 10. Issues arise with misconfigurations and availability zones, but tools like CloudWatch provide effective management. Auto scaling and load balancing improve reliability, making EC2 suitable for both small and large deployments.