What is our primary use case?
I have used Axway AMPLIFY API Management to expose and manage APIs across different internal and external applications, which helps secure the API, monitor traffic, and control access through policies. I mainly use it for integrating backend systems with mobile and web applications.
The primary use case of Axway AMPLIFY API Management for my organization is monetization. I have multiple segments based on how many times an API has been called, and we charge accordingly, making it very easy to monitor all APIs at once in one place.
How has it helped my organization?
Since using Axway AMPLIFY API Management, I have observed reduced downtime, faster onboarding, and improved governance and consumption of APIs across the organization. Onboarding is faster because developers can easily discover and access APIs through the developer portal, which has helped reduce the effort required to manage security and improved API visibility while reducing operational overhead.
Axway AMPLIFY API Management has positively impacted my organization, particularly in terms of scalability, as the platform has handled increased traffic without major issues. The service and support are very helpful and knowledgeable, with quick response times for critical issues.
What is most valuable?
The best features of Axway AMPLIFY API Management include centralized API management capabilities, allowing me to publish, secure, and monitor the management API from a single platform, which saves a lot of time and effort. Its policy management feature capabilities are excellent, making it very easy to enforce security and governance standards across all APIs, and the developer portal is a very useful feature that helps my team discover and efficiently consume APIs.
The developer portal feature of Axway AMPLIFY API Management is very useful whenever internal teams or partner teams want to consume an API. I can directly visit the portal to view API documentation easily and can also request access and end-to-end test the APIs.
The AI capabilities of Axway AMPLIFY API Management are useful for identifying unusual API traffic patterns and providing security policy recommendations or insights on API performance and user trends. I believe it would also be useful if AI could assist with troubleshooting configuration issues, as the recommendations and security policies given by AI are quite good and summarize everything in one place. Adding troubleshooting capabilities and automatic optimizations would reduce manual effort and help manage APIs more efficiently.
The AI features of Axway AMPLIFY API Management enhance recommendation accuracy and reliability. Their suggestions are quite helpful, but sometimes recommendations require manual verification before implementation, meaning I do not rely completely on them. Improving the quality of insights and reducing false positives would be beneficial, as I have noticed multiple instances where the AI provided inaccurate information based on the workflow. Providing more context behind recommendations would boost confidence in using AI for my day-to-day API management.
What needs improvement?
Axway AMPLIFY API Management could be improved in terms of user interface and navigation, as it could be more user-friendly. There are no helping resources such as question marks or help icons to easily identify elements, making it difficult for new users to learn the platform without some form of training. The configuration and policy setups also require multiple steps, which complicates the process, and it would be easier if some steps could be skipped. Better analytics and reporting capabilities should provide improved trackability for API performance and consumer behavior.
Documentation for advanced use cases would help reduce the learning curve. However, when trying to integrate with third parties, it can be quite difficult and requires a lot of authentication and authorization, which is better for security but poses challenges for new users trying to connect with a third party to transfer data between platforms.
Additionally, the customization options for the dashboard are very limited, which restricts my ability to customize the entire dashboard meaningfully.
For how long have I used the solution?
I have been using Axway AMPLIFY API Management for approximately four years, and during this period, I have worked on API publishing, security configuration, policy management, and monitoring across multiple projects.
What do I think about the stability of the solution?
I have experienced issues with Axway AMPLIFY API Management's stability at times, particularly when there are a large number of API calls. During high traffic periods, the dashboard struggles to load, and the system can go down, which complicates reporting and analysis. As a workaround, I often extract data and create reports offline.
What do I think about the scalability of the solution?
Axway AMPLIFY API Management's scalability is very good, as it has handled my growing API landscape well. Although I encounter some minor issues as the number of APIs and consumers increases, I can expand the platform without making significant changes to the overall architecture. It generally performs well but starts to create some lag time when traffic increases by about twenty-five to thirty percent, making it suitable for large enterprises that need to manage a high volume of APIs.
How are customer service and support?
Customer support for Axway AMPLIFY API Management is generally helpful and knowledgeable. The response time for critical issues is acceptable, although complex cases can take longer to resolve. A better turnaround time for non-critical tickets would be beneficial, as I sometimes have to wait three to five days for an issue to be resolved. Communication with support is friendly, and they actively work to resolve issues via email.
How was the initial setup?
The initial setup of Axway AMPLIFY API Management was moderately complex, requiring proper planning around the infrastructure, security, and integration with existing systems. Once the architecture was finalized, the implementation became much smoother.
What was our ROI?
I have seen a return on investment through faster API delivery and greater governance, with my development team now spending less time managing API security and access control manually. The platform has also improved visibility into API usage, enhancing my operational efficiency and productivity.
What's my experience with pricing, setup cost, and licensing?
The pricing for Axway AMPLIFY API Management is quite high for small companies, organizations, or teams. The setup cost is also high, and licensing is very limited. They should restructure everything to make it more affordable for smaller organizations.
What other advice do I have?
In recent projects with one client, I worked on managing multiple APIs that they were not able to handle at once. I analyzed the APIs they were calling and the frequency of those API calls by using the dashboard on the management system, which helped me determine how many logs, including error logs, had occurred and allowed me to analyze the entire data of that API easily.
My advice for others considering Axway AMPLIFY API Management is that if you want a comprehensive API management solution that includes a good dashboard with analytics, log functionality, monetization, and security, everything comes under one roof, making Axway AMPLIFY API Management a solid choice. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?