Service and Support
Customers find Barracuda Load Balancer ADC's customer service polite and helpful, rating it 8/10, although there can be waiting times before speaking to a representative. Users appreciate the technical support, often describing it as exceptional, assisting in migrations and data center moves. They commend the quick connection and effective resolution of issues, often claiming every question is answered. Many access support through local partners and consistently rate the technical quality a 10 out of 10.
Deployment
Many found Barracuda Load Balancer ADC's initial setup straightforward, with a basic GUI and helpful wizards, allowing quick deployment and minimal downtime. Some appreciated the demo mode, delaying license activation until completion. Though some rated the process moderate, others completed it in a day. A few faced complexity, requiring about a week with detailed planning. Overall, experiences varied from easy to complex, depending on specific circumstances and configurations involved.
Scalability
Barracuda Load Balancer ADC is found to be very scalable by multiple users, especially with virtualization capabilities. Some users express that it can't scale when usage increases and upgrades require an entire system upgrade. Users rate its scalability from eight to nine out of ten, making it suitable for medium and enterprise businesses. Scalability varies with some finding limitations while others report strong performance.
Stability
Barracuda Load Balancer ADC showcases strong stability for most users, earning high stability scores. Some users highlight the stability as perfect, rating it ten out of ten. However, there are rare instances where users notice instability under WAN optimization or heavy connection loads. Despite these occasional issues, user feedback generally emphasizes dependable performance, indicating that the load balancer provides reliable and efficient service in maintaining network stability for their needs.
