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BMC Helix Monitor Reviews

Vendor: BMC
4.5 out of 5
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What is BMC Helix Monitor?

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

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BMC Helix Monitor is the #7 ranked solution in top Event Monitoring solutions. PeerSpot users give BMC Helix Monitor an average rating of 9.0 out of 10. BMC Helix Monitor is most commonly compared to ServiceNow IT Operations Management: BMC Helix Monitor vs ServiceNow IT Operations Management. BMC Helix Monitor is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.
Buyer's Guide
Event Monitoring
July 2025
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Helped 866,218 peers since 2012

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BMC Helix Monitor mindshare

As of August 2025, the mindshare of BMC Helix Monitor in the Event Monitoring category stands at 8.5%, down from 12.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring Market Share Distribution
ProductMarket Share (%)
BMC Helix Monitor8.5%
ServiceNow IT Operations Management17.4%
OpsRamp14.8%
Other59.3%
Event Monitoring
 
 
Key learnings from peers

Valuable Features

BMC Helix Monitor is valued for its agentless capability, reducing manpower needs, and automating asset relationship scanning. Its artificial intelligence features predict issues and maintain SLAs. It integrates with other tools for automated alerts and actions. It effectively monitors servers, service stability, and root cause troubleshooting, sending notifications to specific roles. Business impact analysis and adaptation to new technologies enhance its appeal, ensuring comprehensive asset information and fulfilling customer requirements with 100% availability.
  • "The product's initial setup phase is easy."
  • "The service operations monitoring features are valuable."
  • "The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

Room for Improvement

BMC Helix Monitor requires enhancements in integration intuitiveness and ease of use. Users identify the GUI and patch-related information as areas needing improvement. The need for more information and advanced dashboards aligns with the trend towards smart AI. Additionally, stability has been mentioned as needing refinement.
  • "I feel that the tool's stability has some scope for improvement."
  • "The product must provide more information and dashboards."
  • "The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

Pricing

  • "The product’s price could be improved."

Popular Use Cases

Organizations primarily use BMC Helix Monitor to collect events, integrate data with other tools, and identify root causes of issues. It allows comprehensive network scanning without deploying agents on each device, providing detailed information on IT assets. Users appreciate its AI and machine learning features, ensuring system availability. It aids in monitoring applications, alerting operation teams to server or service failures, with escalations to higher management when necessary.

Service and Support

BMC Helix Monitor customer service is generally satisfactory, though it varies by use case and SLA requirements. Users highlight the need for local and international SLA parity for cloud applications. Under critical conditions, support responds within 30 minutes, with a day for medium to high-intensity issues. The availability is global and 24/7, but the quality depends on contractual agreements. The support team is praised for their expertise and responsiveness, earning an eight out of ten rating.

Deployment

BMC Helix Monitor's initial setup can be complex due to the need for integration and analysis. In a SaaS environment, it is straightforward as BMC manages most aspects, requiring only proper handling of admin credentials. Setup time varies based on customer needs and environment, as it is a container-based, cloud product with multiple tools. Deployment involves several teams, and the number of personnel required depends on the user's specific environment and requirements.

Scalability

BMC Helix Monitor is noted for being quite scalable, supporting multiple technologies consistently without major issues. While some need effort to transition from previous versions, its scalability earns confidence from users. Many companies use it robustly, with multiple customers and numerous users. Despite challenges in seamless updates, scalability remains a key strength.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Event Monitoring Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
14%
Healthcare Company
6%
Insurance Company
6%
Wholesaler/Distributor
5%
Manufacturing Company
4%
University
4%
Government
4%
Energy/Utilities Company
4%
Retailer
4%
Non Profit
4%
Comms Service Provider
3%
Educational Organization
2%
Performing Arts
2%
Transportation Company
2%
Real Estate/Law Firm
1%
Consumer Goods Company
1%
Recreational Facilities/Services Company
1%
Media Company
1%
Construction Company
1%
Logistics Company
1%
Outsourcing Company
1%
Pharma/Biotech Company
1%
Aerospace/Defense Firm
1%
Leisure / Travel Company
1%

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Learn more about BMC Helix Monitor

BMC Helix Monitor was previously known as Helix Monitor.

BMC Helix Monitor customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

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BMC Helix Monitor Reviews Summary
Author infoRatingReview Summary
Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees5.0BMC Helix Monitor offers advanced AI features and machine learning capabilities, ensuring 100% server availability by automating alerts and integrating with other tools. While it's valuable for proactive monitoring, it could benefit from enhanced information and dashboards to align with smart AI needs.
ITSM Solution Architect at CyberMAK Information Systems W.L.L.4.5I find BMC Helix Monitor invaluable for asset monitoring as it scans networks agentlessly, simplifying management. It automatically maps asset relationships without requiring human intervention. However, its GUI and patching features need improvement but are expected in future updates.
Director at a computer software company with 1,001-5,000 employees3.5I use BMC Helix Monitor to collect and correlate events with other tools for root cause analysis. It's highly rated and increasingly AI-driven, adding value by predicting and resolving issues, though its integration could be more intuitive and user-friendly.
Development manager at Business Management Company4.0I use BMC Helix Monitor to track application performance and server stability, providing critical alerts to my team. While it effectively identifies root causes of issues and sends notifications to key personnel, I believe its stability could be improved.