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BMC Helix Operations Management with AIOps vs BigPanda comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 7, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.
Sentiment score
8.1
BMC Helix Operations Management enhances ROI by predicting issues, boosting uptime, reducing costs, and improving cybersecurity and productivity.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
That gave us a very positive image as an agile vendor that came in and brought a highly valuable solution that drove cost reduction, that drove better return on investment, that drove more business confidence and highly automated spectrum and also it did improve overall cybersecurity aspects of the operations as well.
Solutions architect at a consultancy with 11-50 employees
The return on investment with BMC Helix Operations Management with AIOps has been positive since I have saved money by resolving incidents or tickets before breaches.
Software Engineer at a tech vendor with 10,001+ employees
We have seen a return on investment, managing to reduce actually half an FTE.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
 

Customer Service

Sentiment score
6.5
BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.
Sentiment score
6.2
BMC Helix Operations Management offers responsive global support with high satisfaction, needing SLA alignment across cloud services.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
When provided with accurate information, they quickly supply the necessary articles to resolve problems.
Advisor - Compliance at a government with 10,001+ employees
They provided detailed explanations about the issues and how to handle them in the future.
Software Engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.
Sentiment score
7.2
BMC Helix Operations Management is highly scalable, adaptable, and supports diverse business sizes, with excellent user satisfaction.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.
Advisor - Compliance at a government with 10,001+ employees
The scalability of BMC Helix Operations Management with AIOps is very good, as the cloud-based solution gives you the flexibility to scale as your business grows.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
I have scaled BMC Helix Operations Management with AIOps with data and users, not to a very high level but to a medium level, and I can see that the platform has performed well for my users.
Software Engineer at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.
Sentiment score
8.6
BMC Helix Operations Management is praised for its reliability, stability, ease of use, and high performance among competitors.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
 

Room For Improvement

BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.
BMC Helix needs GUI improvements, advanced dashboards, better integration, documentation, and consulting to align with ITSM maturity.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page.
Advisor - Compliance at a government with 10,001+ employees
Documentation for a broader range of examples and use cases could help show what you can actually do with the power of the tool.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
Regarding the configuration and documentation of AIOps, it would be beneficial to have more available resources for users.
Software Engineer at a tech vendor with 10,001+ employees
 

Setup Cost

BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.
BMC Helix Operations Management pricing is seen as valuable despite some ambiguities, competitive against ServiceNow, and worth the investment.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
The pricing is on the higher end due to the extensive features and delivery quality.
Advisor - Compliance at a government with 10,001+ employees
Broadly speaking, it's slightly on the expensive side, though it's very high value.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
My experience with pricing, setup costs, and licensing for BMC Helix Operations Management with AIOps has been good as I receive all licenses with AIOps and do not have to ask separately for licensing.
Software Engineer at a tech vendor with 10,001+ employees
 

Valuable Features

BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.
BMC Helix Operations Management enhances monitoring, automates processes, and reduces outages with AI insights and cloud flexibility.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop.
Advisor - Compliance at a government with 10,001+ employees
BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
BMC Helix Operations Management with AIOps helped us bring the attack surface to a minimal.
Solutions architect at a consultancy with 11-50 employees
 

Categories and Ranking

BigPanda
Ranking in AIOps
12th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Infrastructure Monitoring (28th), IT Alerting and Incident Management (8th)
BMC Helix Operations Manage...
Ranking in AIOps
6th
Average Rating
9.2
Reviews Sentiment
6.2
Number of Reviews
9
Ranking in other categories
Event Monitoring (2nd)
 

Mindshare comparison

As of February 2026, in the AIOps category, the mindshare of BigPanda is 2.9%, up from 2.8% compared to the previous year. The mindshare of BMC Helix Operations Management with AIOps is 3.3%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
BMC Helix Operations Management with AIOps3.3%
BigPanda2.9%
Other93.8%
AIOps
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
SN
Solutions architect at a consultancy with 11-50 employees
Have improved operational agility and reduced issue resolution time through automation and proactive insight
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a service or a combination of product and service with BMC Helix Operations Management with AIOps. I have seen over time, over the past maybe decade or maybe a couple of decades, different areas of improvements. There is always room for improvements. As of now, I think having that level of automation, the integrative nature where the solution parameters bring residency across protecting data, across bringing better functionality across the operational environments, really brings a great deal of admiration. I do not see any immediate area that could require a lot more advancements, but I am sure BMC will be looking to maybe improving certain criteria depending really on the given spectrum of a specific environment. Maybe looking into an ad hoc assessment for certain environments could be suitable to address what areas could be addressed differently. Regarding needed improvements for BMC Helix Operations Management with AIOps, people always love to see more criteria of functionality, but those are things that maybe could be addressed in different ways. The flexibility of dashboards is really fantastic. Maybe that is one area that everybody might have a different way of looking at a dashboard, but customizing dashboard capabilities has always been an area of discussion. Outside of that, the sustainability of the features available today, given the spectrum that each version brings different type of updates and what have you, could utilize a lot more than a single opinion. It could maybe take a group discussion, it could take cross-functional type of sessions to really brainstorm about what areas will be in need of improvements. The overall solution brings, in parallel to ITIL 4 continuous improvement strategies, a great traction on how we can focus on continuous improvements at large. Hopefully we can see more in the future. Having the capabilities to integrate with microservices architecture really brought the cost reduction benefit right at the top of the scale for many agencies where they grant flexibility, realizing only needed resources at the cloud, and the deployments have been very agile, bringing everybody into a fast and unique agile sense of doing business. Improving the business confidence has been also another area that we had utilized a great amount of feedback in that regard.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
9%
Healthcare Company
7%
Computer Software Company
6%
Financial Services Firm
14%
Computer Software Company
9%
Healthcare Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What do you like most about BMC Helix Operations Management with AIOps?
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...
What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?
My experience with pricing, setup cost, and licensing for BMC Helix Operations Management with AIOps is that licensing in some cases can be ambiguous, but broadly speaking, it's slightly on the exp...
What needs improvement with BMC Helix Operations Management with AIOps?
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a se...
 

Also Known As

No data available
BMC Helix Monitor
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Find out what your peers are saying about BMC Helix Operations Management with AIOps vs. BigPanda and other solutions. Updated: December 2025.
881,757 professionals have used our research since 2012.