

BigPanda and BMC Helix Operations Management with AIOps compete in the incident management and monitoring category. BMC Helix may have the upper hand with its agentless operations and user-friendly Smart IT console, providing comprehensive monitoring and asset information.
Features: BigPanda offers seamless alert deduplication and correlation, easily integrates with various monitoring tools via webhook/REST API, and employs AI/ML for efficient incident management, enhancing service reliability. BMC Helix Operations Management with AIOps excels in agentless operations, provides detailed asset relationship information, and utilizes AI/ML for proactive monitoring and improved service stability.
Room for Improvement: BigPanda needs enhanced analytics for better tracking and AI-driven predictions, improvements in integration and dashboard features, and clearer error messages. BMC Helix could improve its documentation and offer more customizable dashboards to facilitate better user experience.
Ease of Deployment and Customer Service: BigPanda supports both hybrid and public cloud environments but receives mixed reviews on technical support. Some users find the support responsive, while others see room for improvement. BMC Helix features hybrid and public cloud deployment options too, and generally receives positive feedback for its responsive technical support.
Pricing and ROI: BigPanda offers reasonable pricing, showing cost savings and efficient resource management, resulting in a positive ROI, particularly in high-traffic environments. BMC Helix's pricing is on the higher side due to its feature set but is considered worthwhile, offering pricing flexibility and strategic value despite some ambiguity in pricing models.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
That gave us a very positive image as an agile vendor that came in and brought a highly valuable solution that drove cost reduction, that drove better return on investment, that drove more business confidence and highly automated spectrum and also it did improve overall cybersecurity aspects of the operations as well.
The return on investment with BMC Helix Operations Management with AIOps has been positive since I have saved money by resolving incidents or tickets before breaches.
We have seen a return on investment, managing to reduce actually half an FTE.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
For technical support, we have only had to address password resets and alert mismatching.
When provided with accurate information, they quickly supply the necessary articles to resolve problems.
They provided detailed explanations about the issues and how to handle them in the future.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.
The scalability of BMC Helix Operations Management with AIOps is very good, as the cloud-based solution gives you the flexibility to scale as your business grows.
I have scaled BMC Helix Operations Management with AIOps with data and users, not to a very high level but to a medium level, and I can see that the platform has performed well for my users.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page.
Documentation for a broader range of examples and use cases could help show what you can actually do with the power of the tool.
Regarding the configuration and documentation of AIOps, it would be beneficial to have more available resources for users.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
The pricing is on the higher end due to the extensive features and delivery quality.
Broadly speaking, it's slightly on the expensive side, though it's very high value.
My experience with pricing, setup costs, and licensing for BMC Helix Operations Management with AIOps has been good as I receive all licenses with AIOps and do not have to ask separately for licensing.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop.
BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.
BMC Helix Operations Management with AIOps helped us bring the attack surface to a minimal.
| Product | Market Share (%) |
|---|---|
| BMC Helix Operations Management with AIOps | 3.3% |
| BigPanda | 2.9% |
| Other | 93.8% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.
BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.
Benefits of BigPanda Autonomous Operations Platform
Some the benefits of using BigPanda’s Autonomous Operations platform include:
Reviews from Real Users
BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.
PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”
BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.
BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.
What are the key features of BMC Helix Operations Management with AIOps?
Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?
In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.
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