Things that could be better include making the dashboard easier to customize. I have seen the screens and dashboard look good, but modifying them can feel like a difficult task. My team wants a simpler drag and drop experience so that they can customize their daily views without needing advanced technical skills. They also need to set up the cloud version. Shifting to a SaaS-based cloud operations solution could be an easier approach. There are fewer training guides on the operations, which was a little critical previously, but it has changed to some extent. Because the AI features are so advanced, learning and configuring the algorithms can be very tricky. It is complex for us. My team often wishes that BMC provided clear step-by-step documentation or standard operating procedures and simple video guides that can help any new joiner or beginner get started with the tool.Because it is a complex system, it takes a long time for a regular IT worker or administrator to learn how to set up, configure, and use all its advanced features. The cost is also high. It is an expensive tool, which means it is usually too costly and heavy for small companies. The complexity could be improved. That could be the area of improvement for me.
