This is the worst type of support for me from Check Point. I work with many Check Point equipment and not only DDoS. Their support for DDoS Protector is not so good because this is basically Radware equipment. There is a very big delay between my questions or open requests and the solution. It doesn't matter whether it's software-related, configuration-related, or replacement-related. There has been an instance where Check Point needed to replace the equipment in five days, but I received the replacement after thirty days. The reason for such a service seems to be a mixture of incompetency and a lot of to-and-fro between Check Point and Radware. In my opinion, Check Point doesn't have skilled people for DDoS, and they forward all the questions and problems to Radware and wait for them to solve the problem. Check Point is only a proxy for such type of support in my opinion. Other customers might have a different opinion.
