What is our primary use case?
Coupa Software is a Business Spend Management application for Q2K. Coupa Software is a Business Spend Management solution.
We use Coupa Invoice internally.
It's for general purchases when we have supplies. We have a catalog punchout, for example. That's for more internal office supplies that we have permission to purchase again.
How has it helped my organization?
It has given us more control over suppliers and improved purchasing from a pre-approved supplier list. They also work against the supplier side of our invoicing module, and it only works with the management of your supplier base.
What is most valuable?
The most valuable feature of this solution is the user interface, which is extremely simple and very modern compared to other similar software available.
What needs improvement?
Pricing and partner support could be improved.
For how long have I used the solution?
I have been using Coupa Invoice for five months.
We are working with release 33.
It is completely cloud-based and hosted by the EU Data Center in Germany. It's Coupa's private cloud.
What do I think about the stability of the solution?
Coupa Invoice is 99.9% stable the majority of the time. I haven't experienced any hiccups.
What do I think about the scalability of the solution?
It comes in three sizes: small, medium, and large. There is no problem with scalability or thresholds. It holds up.
We have slightly more than 3,000 users globally. The users are everywhere spanning from sales, product development, cost management, professional services, support, and value management are all covered.
In my opinion, it's a 100% uptake. There is no second solution. If you don't utilize it you can't do your job.
How are customer service and support?
It depends on whether the company is a partner or an internal one. If you think it's fantastic, and it's partner-led, it depends on which partner you have.
My experience has been with internal support, in general, it's been a quick turnaround just like their SLAs.
How was the initial setup?
The setup is straightforward.
The implementation period ranges from three to eight months.
Its integration is pretty seamless via CXML, SMP, or flash files.
Our software is built on top of other ERPs, finance systems, and other systems. Integration, if anything, decreases your integration points.
I was not a part of the deployment process. I'm not sure how long it took.
What about the implementation team?
We had a mix of professional services and third-party vendors assisting us with the deployment.
We have an in-house team that handles the maintenance for this solution.
What's my experience with pricing, setup cost, and licensing?
According to what I've heard and understood, it's on the pricey side. I'm not sure what the exact figure is. But I'm sure you can find it online. You should be able to find that on the site if you Google it.
Only when professional assistance is required, but this varies. It depends on the circumstances. I'm not sure if we subscribe to it, but it would be an additional cost.
Which other solutions did I evaluate?
I worked at Oracle and I was in application sales in South Africa. I had been doing some research for a client.
What other advice do I have?
You have a mix of professional services and third-party implementation. Don't try to do it all by yourself or with just one other party. You must make use of the OEM's professional services.
I would rate Coupa Invoice a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other