Service and Support
Customers have had positive interactions with ESET PROTECT Enterprise's customer service and support, describing it as helpful, knowledgeable, and responsive. Many rate it highly, with several giving it a perfect score. The team is praised for its approachability and quick response time. While some are redirected to resellers, most express satisfaction, highlighting effective assistance with technical issues and billing inquiries.
Deployment
The initial setup of ESET PROTECT Enterprise is generally straightforward and quick, often taking just a few hours. Users find it manageable, with steps mainly involving clicking through options. Some complexity may arise with on-premises setups, especially if missing a public IP, necessitating a bit more time. Cloud-based setups are simpler. Automatic processes, such as policy deployments and agent installations, function effectively, with deployments varying based on network size and endpoint number.
Scalability
ESET PROTECT Enterprise scales easily by acquiring additional licenses. Organizations have successfully scaled from small to thousands of users, with no intrinsic limitations other than network environment constraints. Companies with servers and workstations manage scalability well, although some suggest enhanced server-specific measures could be beneficial. Users consistently rate its scalability highly, noting its capability to handle significant expansions without issue. ESET PROTECT Enterprise is praised for its efficient adaptation to growing demands.
Stability
ESET PROTECT Enterprise is praised for its reliability and stability, with minimal crashes or glitches. Users find it effective and stable, both on cloud and on-premises, though some experience operational issues. Occasional false positives occur during installations or web activities but are manageable. Some report auto-restarts after updates disrupting work. Users suggest updates should ask for reboot permission to prevent unscheduled interruptions. Generally, maintenance is low once setup with stable performance reported widely.
