HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
| Product | Market Share (%) |
|---|---|
| HaloITSM | 3.3% |
| ServiceNow | 22.1% |
| JIRA Service Management | 9.1% |
| Other | 65.5% |
HaloITSM was previously known as NetHelpDesk.
Innocent Drinks, SKY TV, Sports Direct, Suzuki, Siemens, NHS, Cardiff City Council, Atos, AO.com, Ambitious about Autism, SEPA, York University etc.
| Author info | Rating | Review Summary |
|---|---|---|
| Practitioner - Service Management at Peristent Systems | 4.5 | I use HaloITSM for IT asset management due to its excellent UI and fast, responsive performance. It offers many out-of-the-box integrations, although it lacks its own orchestration engine. My deployment is on Microsoft Azure. |
| Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees | 4.5 | I use HaloITSM for service support, valuing its service, incident, and change management features. However, integration with tools like OPManager requires improvement. We switched from BMC Track-it to HaloITSM for better ITIL compliance, deploying it on AWS. |
| ITSM SME at a tech services company with 11-50 employees | 5.0 | I use HaloITSM to manage various business services beyond IT, appreciating its codeless form creation, easy implementation, and alignment with ITIL. Switching from ServiceNow to HaloITSM proved beneficial, achieving ROI in six months. |
