HaloITSM offers a comprehensive platform designed to streamline IT service management processes, enhancing efficiency and reducing operational costs for businesses. Its scalability and adaptability make it suitable for organizations of all sizes, providing a robust foundation for effective IT operations.
| Product | Mindshare (%) |
|---|---|
| HaloITSM | 1.8% |
| ServiceNow | 13.9% |
| JIRA Service Management | 6.8% |
| Other | 77.5% |
Designed for diverse industries, HaloITSM integrates seamlessly into existing systems. Its intuitive design facilitates enhanced workflow management, incident tracking, and automation. Users benefit from its customization capabilities, tailored to meet unique requirements. With powerful reporting and analytics, businesses can gain actionable insights to drive continuous improvement and informed decision-making. Furthermore, HaloITSM supports global reach with its multilingual and multi-currency options, ensuring adaptability to various market needs.
What are the key features of HaloITSM?HaloITSM is implemented across sectors like healthcare and finance, addressing specific industry requirements with customizable workflows and compliance features. Its impact is notable in enhancing service delivery and operational efficiencies in these fields.
HaloITSM was previously known as NetHelpDesk.
Innocent Drinks, SKY TV, Sports Direct, Suzuki, Siemens, NHS, Cardiff City Council, Atos, AO.com, Ambitious about Autism, SEPA, York University etc.
| Author info | Rating | Review Summary |
|---|---|---|
| Practitioner - Service Management at Peristent Systems | 4.5 | I use HaloITSM for IT asset management due to its excellent UI and fast, responsive performance. It offers many out-of-the-box integrations, although it lacks its own orchestration engine. My deployment is on Microsoft Azure. |
| Owner at Elifiatek | 5.0 | I use HaloITSM to manage various business services beyond IT, appreciating its codeless form creation, easy implementation, and alignment with ITIL. Switching from ServiceNow to HaloITSM proved beneficial, achieving ROI in six months. |
| Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees | 4.5 | I use HaloITSM for service support, valuing its service, incident, and change management features. However, integration with tools like OPManager requires improvement. We switched from BMC Track-it to HaloITSM for better ITIL compliance, deploying it on AWS. |
We use the product for IT asset management.
The product’s UI is very good. The tool’s performance is very good. The overall performance of the tool and the navigation is fast. It is very responsive. It has a lot of out-of-the-box integration capabilities with some of the common tools that we want to integrate. If something is not available out of the box, creating or configuring a new integration on HaloITSM is easier compared to other tools.
The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.
The solution is very new for us. We recently evaluated the tool and are learning to deploy it on the platform.
As of now, the tool is stable. I rate the stability an eight out of ten.
The tool is scalable. I rate the scalability a nine out of ten.
The solution provides round-the-clock support for customers from different regions.
The implementation and configuration is very easy. We did not have any issues with the responses provided by the deployment and implementation team on the queries or concerns that we raised. Their response is very good. The initial setup is easy. The solution is deployed on the cloud.
The time taken for deployment is anywhere between one to four months.
The product’s pricing is competitive and less complicated. There is only one license cost, which includes all the components. There's no additional cost component for separate modules. It makes it easier for us to factor in when we are proposing this tool to the customers. I rate the pricing a five out of ten.
People wanting to use the solution should use the trial. The trial is very quick. It comes with all the functionalities which are available out of the box for the customer. So they'll be able to understand whether it meets their requirement and evaluate whether to use the tool or not. Overall, I rate the solution a nine out of ten.
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.
The most valuable aspect is that is is codeless. There was no customization required. It's just a matter of graphically moving and creating forms, but there's no programming required. This is uncommon in that kind of space. It makes for a very easy implementation.
There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap.
HaloITSM is a stable product. We have never had any problems with it. I've got four installs right now and it has been perfect.
HaloITSM is a very scalable product. The scalability is endless. One very important thing is having data residency in Canada. This product has that, and many other vendors do not. Many companies in Canada want to ensure that their data is not stored in other countries.
Technical support is good. They are based in the UK, and you might have to call a UK number. They are just starting to get offices in North America.
Positive
We have just displaced a ServiceNow installation, which is a major win. We have become partners with Halo and reduced our partnerships with other enterprise ITSM providers.
We've actually become partners with Halo, and we've got rid of our partnership with Ivanti ITSM. It's a real market changer, for sure.
The initial setup is straightforward. I've worked with so many products for over 30 years, and this was just incredible.
On a scale from one to ten, I would give the initial setup a ten.
We worked with HALO directly and an absolute treasure to work with.
You can achieve ROI easily within the first six months.
HaloITSM is affordable and one of the lowest-priced options. It's all on their website. It's $69 per user per month. That's very reasonable. Only administrators need a license, and there is no limit to the number of endpoints. Not everybody in an organization would use it.
The big players out there are ServiceNow and Ivanti, and BMC. These guys are mid-tier, but they have enterprise-level capabilities. They would normally compete more with SysAid, SAManage, and Zoho. It's a relatively new company or new to us. It is truly a game changer in the ITSM and the ESM market.
I would tell potential users to look at the integrations. They have really good integrations, like with Intune, Teams, and SCSM. It makes the implementation much easier because you don't have to build a CMDB. They are much further advanced than most companies when it comes to integrations.
It's a new up and coming, this thing is incredible. I not only have used it, I've implemented it and worked with the company. We beat out ServiceNow on this deal. It was a fraction of the cost.
On a scale from one to ten, I would give HaloITSM a ten.
The solution is used for providing service support facilities.
Service management, incident management, and change management are the most valuable features of the solution.
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market.
In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
It is a fairly stable product since we don't face any issues with it in our organization. Stability-wise, I rate the solution a nine out of ten since sometimes it becomes slow.
It is scalable since it is a cloud-based product. In my organization, there are over 50 users, including members of our service desk team and top management in IT, who are currently utilizing the solution.
Actually, HaloITSM is a new tool in the market, and they must be able to compete with tools like ServiceDesk Plus and ServiceNow. Scalability-wise, I rate the solution an eight out of ten.
The customer service and support are very helpful. They provide one dedicated person who helps us with the tool whenever we face an issue. I rate the technical support a nine and a half out of ten.
In our company, previously, we used BMC Track-it. Since the solution became old and wasn't that flexible or ITIL-compliant, we switched to HaloITSM.
The solution's initial setup process was quite straightforward. After that, the deployment process took a couple of months since we had to be careful while migrating from our old tool to the new tool.
We need only one person in our organization to deploy and maintain the solution.
There isn't much effort required for the maintenance of the solution. So, only one engineer or developer is required to take care of the maintenance part.
The implementation process was a mix of efforts from our in-house team and HaloITSM's team since we gave them the idea of how we wanted it to be implemented in our organization.
The solution's pricing model is good. Also, they still follow the old concurrent licensing method. This is good for its customers.
Since my company entered into a corporate agreement with HaloITSM, we got the tool at a good price. HaloITSM's pricing strategy is a very aggressive one. They also gave us concurrent licenses, so now we don't have to buy any additional licenses. On a scale where one is the least expensive and ten is highly expensive, I rate the solution a six or seven when comparing it to other products.
Regarding the additional costs, a person has to only pay a consulting fee if they want to have it implemented in their organization by HaloITSM's team.
I would recommend the solution to those looking for a solution that is of a lesser price and provides concurrent licensing to its users. Overall, I rate the solution a nine out of ten.
